Brett - Community Manager

1. Community
2. Business Rules - Triggers, Macros, & Automations
3. Suppress notifications when a ticket is solved.

Hey Doug, I would recommend checking the Ticket Events of a ticket to see which trigger is firing and sending these notifications. Afterwards, you can navigate to Admin>Business Rules>Trigge...

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• Brett - Community Manager
• Created February 20, 2019 23:22
• 0 votes

1. Announcements
2. Announcements
3. New Answer Bot language support: French, German, and Dutch

Hey Jesper, As of right now Swedish is not a supported language for answer-bot. Supported languages include English, Spanish, Portuguese, Dutch, French, and German. Let us know if you have any oth...

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• Brett - Community Manager
• Created February 20, 2019 22:58
• 0 votes

1. Community
2. Support Troubleshooting and Q&A
3. Change default styling

Thanks for your detailed feedback Michael :) We'll be sure to pass this along to the appropriate team for visibility. Cheers!

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• Brett - Community Manager
• Created February 20, 2019 19:49
• 0 votes

1. Community
2. Support Product Feedback
3. Knowledge Capture Feature Request: Include or show attachments in the expanded article view

Awesome idea Nick! Thanks for sharing :)

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• Brett - Community Manager
• Created February 20, 2019 19:44
• 0 votes

1. Community
2. Integrations and Third-Party Apps
3. Integration App | IntegrateCloud Connector for VSTS

Thanks for sharing Terri!

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• Brett - Community Manager
• Created February 20, 2019 19:42
• 0 votes

1. Using Guide
2. Using the knowledge base in Help Center
3. Creating user segments for Guide user permissions (Guide Professional and Enterprise)

Hey Gregory, Can you confirm that you're on a Guide Professional plan? Guide Lite will not include this feature which may be why the options not showing up on your end. Let us know!

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• Brett - Community Manager
• Created February 20, 2019 19:05
• 0 votes

1. Community
2. Zendesk Talk EAP - Conference
3. Interested in signing up?

Hi Tomasz, It looks like the beta is still active so I would recommend signing up here to help get the ball rolling if you haven't done so already. Cheers!

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• Brett - Community Manager
• Created February 20, 2019 19:02
• 0 votes

1. Community
2. General Product Feedback
3. Tag: limit use to a list

Hey Eckhard, I don't have any additional information to provide on when Tag Locker V2 will be released unfortunately. That being said, I can confirm that the app is in process of being migrated ov...

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• Brett - Community Manager
• Created February 20, 2019 18:33
• 0 votes

1. Community
2. Support Product Feedback
3. User Approval Required

@Robin we currently do not have an update on this and doesn't appear to be on the roadmap currently. Could you provide a little more information on your what you would like to see in this sort of ...

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• Brett - Community Manager
• Created February 20, 2019 18:16
• 0 votes

1. Community
2. Support Best Practices, Workflows, & Tips
3. Simple In-line Screenshots with Microsoft Snipping Tool!

@Daniel thanks for jumping in here and offering up advice! @Susanne this looks like some odd behavior so I'm going to create a ticket on your behalf so our Customer Advocacy team can take a look f...

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• Brett - Community Manager
• Created February 20, 2019 18:09
• 0 votes