Brett - Community Manager
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Activity overview
Latest activity by Brett - Community Manager-
Brett - Community Manager commented,
Hey Justin, There is no plan to include this functionality in the conditional fields feature at this time. If you're looking for this specific functionality you'll want to utilize solutions provid...
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Brett - Community Manager commented,
Hey Donald, So this is what I see on my end when I navigate to the URL you provided on my mobile device: I've tested this in both Safari and Chrome on my mobile device and received the same resul...
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Brett - Community Manager commented,
Hi Michael, As Amie mentioned this would need to be done by using JS in your Guide theme. I'd recommend taking a look at the following community post which provides some useful information for you...
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Brett - Community Manager commented,
Hi Eran, This can typically occur if the Chat widget has pop-out mode enabled which opens up a completely separate Chat window. If a user contacts you from a mobile device the pop-out window will o...
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Brett - Community Manager commented,
Hi Admin, Any chance you can provide us with the exact code you're using so we can take a look for you? Or possibly a screenshot of the trigger you've set up? Particularly the email body. Thanks!
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Brett - Community Manager commented,
Happy to help Filippo :)
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Brett - Community Manager commented,
Hi Srivastava, You wouldn't be able to have separate filters for each tab unfortunately. When you apply a filter in one tab, it will be applied across all tabs within this dashboard you've created....
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Brett - Community Manager commented,
Hi Lohith, I was able to check internally and it doesn't look like the ticket assignee object is available on the request_list template. If this is something you're interested in then I would reco...
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Brett - Community Manager commented,
Hi Filippo, You can create a separate automation/trigger specifically for tickets that are shared with Zendesk B if you'd like. You'll want to include the {{satisfaction.rating_section}} placeholde...
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Brett - Community Manager commented,
Hi Donald, Is the site your posting your code snippet public? If so, can you provide a link to where your Chat widget is hosted so we can take a look for you? Thanks in advance!