Brett - Community Manager
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Activity overview
Latest activity by Brett - Community Manager-
Brett - Community Manager commented,
That's awesome to hear Abigail :) Appreciate the update!
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Brett - Community Manager commented,
Hey Justin, There isn't a way to block the user from replying to that particular email. The only thing your trigger can do is automatically close the Support ticket that is created if they're to r...
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Brett - Community Manager commented,
Hey Dov, As long as you have a trigger set up to text the requester of the ticket and those conditions are met, you can reply back to the user via text. I would recommend using tags to determine w...
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Brett - Community Manager commented,
Hey Stefan, Can you clarify what you mean by shared slack channel? Is this just a public slack channel that anyone has access to? You should be able to set up the integration on a public channel i...
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Brett - Community Manager commented,
Hey Jason, At this time it's not possible to show all organization tickets instead of individual organizations. I'll pass this feedback along to the appropriate product managers so they're aware o...
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Brett - Community Manager commented,
Hey Rob, The admin of the Zendesk account should be able to change the primary email address of your user profile as mentioned in the following article: Adding and managing end-users I hope this p...
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Brett - Community Manager commented,
Hey Abigail, If the article is still showing even after you've permanently deleted the article then the theme is most likely the issue here. I did some testing in my own account with the standard ...
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Brett - Community Manager commented,
Hey Laura, Great question! We're actually hosting an Explore Recipes AMA discussion on Tuesday from 9am-11am CDT in the following topic: Ask Us Anything about Explore Recipes - Tuesday, August 27 ...
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Brett - Community Manager commented,
Hey JW, As far as I know, you cannot set a ticket organization or users organization using Support triggers. Did you just set up the domain mapping so anytime someone emails in from that domain th...
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Brett - Community Manager commented,
Hey Saopheng, For enabling push notifications using the Chat SDK for mobile, you'll want to take a look at the following article: Enabling push notifications for the Chat SDK for mobile If you're ...