Brett - Community Manager
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Activity overview
Latest activity by Brett - Community Manager-
Brett - Community Manager commented,
Hey David, I wasn't able to track down a visual model for Explore similar to what you're referencing for Insights. This is a great idea though and I'll be sure to mark this as feedback for our Exp...
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Brett - Community Manager commented,
Hey Kevin, I did some digging on my end but was unable to figure out a way to track incidents that were not attached to a problem ticket in the past. I was only able to find the following links th...
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Brett - Community Manager commented,
Thanks for sharing Sondra!
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Brett - Community Manager commented,
Hey Gabby, It sounds like you need to set up Group Routing in your account so these calls get directed to the US group before the Philippines. When enabling multiple groups for a Talk number, you'...
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Brett - Community Manager commented,
Hey Kevin, In some cases an incident may be created which doesn't require being attached to an overall problem ticket. For example, we use the Incident type if someone contacts us stating they're ...
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Brett - Community Manager commented,
Hey Brad, If you'd like to have the trigger automatically tag these tickets you can use the following: You can also create a view the show all tickets that have the customer_solved tag after you'v...
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Brett - Community Manager commented,
Hey Matt, I wasn't able to find any listed file type restrictions so it could depend on where the end-user is sending the file from. I know there are some limitations set on the email provider's s...
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Brett - Community Manager commented,
Hey Drew, I see you have a ticket open with our Customer Advocacy team regarding this issue. We will continue working with you on that ticket to get your number ported :) Cheers!
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Brett - Community Manager commented,
Hey Heidi, I confirmed with our Chat team that this will be tracked upon page load when the Chat widget is present. If you filter your report by the previous 24 hours, you can also filter hourly as...
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Brett - Community Manager commented,
Hey Brett, I confirmed with our team that this is a static message that is displayed and will not disappear when you uncheck the setting in the Guide Admin page. Let me know if you have any other ...