Brett Bowser
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Total activity6694
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Last activity
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Member since
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Following0 users
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Followed by30 users
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Votes94
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Subscriptions2212
Activity overview
Latest activity by Brett Bowser-
Brett Bowser commented,
Hey Italo and Steve, I double checked with one of our web-widget experts and it doesn't look like there's a way to configure the widget to open up the web browser automatically when the article is...
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Brett Bowser commented,
Hey Dave, We released Improved reporting for answer-bot in Explore which you can find out more in the link I attached. It looks like we include a rejection rate for articles that did not resolve t...
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Brett Bowser commented,
Hey Magnus, I'm going to create a ticket on your behalf so our Customer Care team can look into this with you. I'm not quite sure why they wouldn't immediately be marked at spam without taking a l...
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Brett Bowser commented,
Hey Mitali, A trial will only last for 14 days so you'd need to create a new trial or purchase a plan. Are you still able to access your Support account?
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Brett Bowser commented,
Hey Mateusz, I'm going to create a ticket for you so we can take a look at the CSV file you're trying to import. You'll receive an email shortly stating your ticket has been created. Cheers!
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Brett Bowser commented,
Hey Darryll, I'm going to create a ticket on your behalf so one of our Explore experts can help get this resolved for you. You'll receive an email shortly stating your ticket has been created. Che...
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Brett Bowser commented,
Hi Adrian, You should be able to find this in the Tickets dataset where you can use Time Requester Created and you can select Requester created year and requester created month. Let me know if tha...
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Brett Bowser commented,
Hey Ben, You should be able to report on this using the Ticket Updates dataset along with the Update Ticket Assignee attribute. This recipe may help: Explore recipe: Total number of assignments
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Brett Bowser commented,
Hey Mark, Help Center reporting is something that is definitely on our roadmap in the Explore product. We currently have Guide Knowledge Base reporting in EAP, however, this is currently closed as...
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Brett Bowser commented,
Hey Dave, It looks like the incremental API is only available to customers on Talk Professional or Enterprise. You may be receiving this error because you're on a lower plan level. Let me know if ...