Brett - Community Manager
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Activity overview
Latest activity by Brett - Community Manager-
Brett - Community Manager commented,
Hey Victoria, I did some digging and it doesn't look like there's a popular articles helper available to pull this information. The closest helpers we have are recent_articles and recent_activitie...
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Brett - Community Manager commented,
Hey David, This article will walk you through those steps :) Automatically tagging tickets from specific users and organizations I hope this helps!
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Brett - Community Manager commented,
Hey David, Just to confirm, are you trying to prevent the trigger from firing when the requester of the ticket is a specific user (RMM)? If so, you could just tag that user profile which will carr...
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Brett - Community Manager commented,
Hey Christopher, It looks like you haven't received a response on this question. You may want to take a look at our App Marketplace to see if there's a 3rd party integration available. Perhaps oth...
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Brett - Community Manager commented,
Hey Ethan, Thanks for taking the time to share this with us! I'll be sure to pass this feedback along to the appropriate team so they're aware of this need. Cheers!
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Brett - Community Manager commented,
Thanks for taking the time to share this Guillem! I'll pass this feedback along to our Product Managers so they're aware of your use-case. Cheers!
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Brett - Community Manager commented,
Hey Kirill, Sorry to hear you're unable to reach your account manager! I was able to track down the ticket you referenced and I've bumped it to see if we can get you a response faster. Apologies f...
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Brett - Community Manager commented,
Hey Cem, You can create a trial account by navigating to https://www.zendesk.com/register and entering your information there. I hope this helps!
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Brett - Community Manager commented,
Hey Alex, Thanks for the additional information! Definitely some odd behavior going on here. Any chance you could try applying the macro from a Chrome Incognito window to see if that helps? Also, ...
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Brett - Community Manager commented,
Thanks for taking the time to share this Kerry!