Brett - Community Manager
- Total activity 4981
- Last activity
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Activity overview
Latest activity by Brett - Community Manager-
Brett - Community Manager commented,
Hi Tim, I'm going to create a ticket on your behalf so we can dig into this further. I was able to track down a similar ticket that stated this issue was resolved but perhaps it's returned. You'll...
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Brett - Community Manager commented,
Hey Bård, I double-checked on my end but was not able to find a way to automatically have the poster upvote their own post. There may be a way to custom code this into your theme but I wasn't able...
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Brett - Community Manager commented,
Hey Rhiana, The visitor will not be notified when a tag is added to the chat session. Let me know if you have any other questions :)
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Brett - Community Manager commented,
Hey SCG, I'm going to create a ticket on your behalf so our Customer Advocacy team can look into this for you. You'll receive an email shortly stating your ticket has been created. Cheers!
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Brett - Community Manager commented,
Hey Jakob, No update currently but I can confirm this is on our Guide teams radar. We will keep this article updated once we find out more information for you :)
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Brett - Community Manager commented,
Thanks for the update Niki! I can confirm your ticket has been assigned to our Tier 2 support team and they will follow up once they've had a chance to dig into your issue. I've also bumped the pr...
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Brett - Community Manager commented,
Niki Vankerk I checked on your ticket and it looks like our Customer Advocacy team replied back yesterday. Let me know if you never received that response! Geoff Clare apologies for the confusion! ...
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Brett - Community Manager commented,
Hey Maksim, You should be able to view the ticket history of the user from the customer context tab. More information in the link I've attached for you. Let me know if that's not what you're looki...
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Brett - Community Manager commented,
Hey Von, You should be able to attach screenshots directly in the comments section within this post. Screenshot of the icon below: Hopefully, we can assist further once we can see what reports you...
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Brett - Community Manager commented,
Hey Regina, I would recommend editing the caller profile directly from within the ticket. Towards the top left of the ticket you should see a tab that displays the callers number. Select that tab a...