Brett - Community Manager
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Activity overview
Latest activity by Brett - Community Manager-
Brett - Community Manager commented,
Thanks for the heads up Myriam! I wasn't aware that this wouldn't change the query title itself. Good to know :)
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Brett - Community Manager commented,
Hey Joshua, Thanks for replying back and providing additional context :) I agree that it would also be good to have a Windows run-through of these steps. I'm going to follow-up with our documentat...
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Brett - Community Manager commented,
Hey Mike, This error shows up when another user profile is using the email address you're trying to add as a support address. If you do a quick search for that email and select the user tab in the...
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Brett - Community Manager commented,
Hey Conza, You should be able to add links to your trigger using HTML. If you're not able to, could you provide a screenshot of what you have set up on your end so we can take a look? Thanks!
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Brett - Community Manager commented,
Hey Gareth, You can find this option by navigating to Admin>Channels>Talk>Numbers and select the number you'd like to disable this option for. Screenshot below: Let me know if you're still unable ...
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Brett - Community Manager commented,
Hey Tara, You are correct and these changes will not affect the email timestamps. The ticket itself will show the correct timestamp in the agent interface once the user profile has been set to the...
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Brett - Community Manager commented,
Hey Julie, It looks like Graeme replied to your post here in case you haven't seen it yet: Bulk update primary email address Additionally, if you want to add a secondary email address you can use ...
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Brett - Community Manager commented,
Hey Leonardo, I was able to check with our internal team and it looks like the blacklist field is string only. You wouldn't be able to use regex in this case. You could blacklist the domain as a w...
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Brett - Community Manager commented,
Hey Wendell, Since this target was created from the Slack integration, you would need to remove the Slack integration which will then remove any associated target. Let me know if you run into any ...
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Brett - Community Manager commented,
Hey Joe, No updates at this time regarding anonymous votes with the API. I'll be sure to inform our product managers that some users are still interested in this functionality. Thanks for taking t...