Greg - Community Manager

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Using OAuth authentication with your application

Hi Tiel! Is this in relation to a Zendesk feature or is this just a general question about Oauth?

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• Greg - Community Manager
• Created July 20, 2021 19:56
• 1 vote

1. Community
2. Support Q&A
3. R8 issues with Android Gradle plugin above 4.1

Hi Jeonghoon Jeong! I spoke with our developers and they let me know that this is going to be updated in our next release. We also have documented the Proguard rules to add since R8 tends to strip ...

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• Greg - Community Manager
• Created May 25, 2021 15:32
• 0 votes

1. Community
2. Integrations and Apps Q&A
3. Global OAuht client approval waiting timing

Hi Rahul! It's tough to say exactly how long it takes, but it shouldn't be more than a week or two at most. Could you let me know when you submitted your request, along with the requesting email a...

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• Greg - Community Manager
• Created May 24, 2021 16:19
• 0 votes

1. Community
2. Support Q&A
3. How can I make changes to the Authorization Grant Page?

Hi Raghav! The OAuth modal can not be modified in any way. The screenshot that you shared where it looks different because it is not Zendesk's OAuth modal, it is Asana's OAuth modal. We do not allo...

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• Greg - Community Manager
• Created April 05, 2021 16:06
• 1 vote

1. Community
2. Integrations and Apps Q&A
3. Connection error chat SDK - iOS/Flutter

Hi Renata, apologies for my misunderstanding. It sounds to me like the issue here is that the chat session hasn't fully connected yet, although I would expect it to send once the session has been c...

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• Greg - Community Manager
• Created March 29, 2021 15:54
• 0 votes

1. Community
2. Zendesk Sunshine EAP - Custom Objects app
3. Sunshine FAQ System

Hi Sai! It sounds like you may want to check out Flow Builder with Zendesk Messaging. If you'd like to see which direction works best for, this article is a great place to start! If you have specif...

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• Greg - Community Manager
• Created March 23, 2021 21:10
• 0 votes

1. Community
2. Integrations and Apps Q&A
3. Connection error chat SDK - iOS/Flutter

Hi again! I heard back from our engineering team and this is what they shared with us: There is a mismatch between the file extension and the actual mime-type of the uploaded file. Because of this...

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• Greg - Community Manager
• Created March 23, 2021 17:13
• 0 votes

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Using OAuth authentication with your application

Hi Raghav, I responded here!

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• Greg - Community Manager
• Created March 22, 2021 17:26
• 0 votes

1. Community
2. Support Q&A
3. Keyboard overflows submit button at Request screen - Support SDK for iOS

Hi Javier, I am so sorry for the delay...I thought I had responded! When I ran through your repro steps back in January, I wasn't able to reproduce and I just tried again and still was not able to....

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• Greg - Community Manager
• Created March 19, 2021 15:49
• 0 votes

1. Community
2. Integrations and Apps Q&A
3. Connection error chat SDK - iOS/Flutter

Hi Renata, apologies for the delay. It looks like our engineering team may have found the root of this issue and they are currently investigating this. When we have an update, I will drop a line in...

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• Greg - Community Manager
• Created March 17, 2021 16:32
• 0 votes