Greg - Community Manager

1. Community
2. Feedback on Chat
3. iOS Chat SDK v2 greeting words not appearing when all fields are fulfilled.

I'm sorry for sending the wrong one...here are the iOS demo apps!

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• Greg - Community Manager
• Created January 20, 2021 15:50
• 0 votes

1. Community
2. Zendesk Sunshine EAP - Custom Objects app
3. Web widget on mobile devices

Hi Jackie Hughes! I am definitely able to see the issue that you're referring to...thanks for the images! Unfortunately, the customization for the widget wouldn't allow for any fixes here. However,...

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• Greg - Community Manager
• Created January 19, 2021 21:02
• 0 votes

1. Community
2. Feedback on Chat
3. iOS Chat SDK v2 greeting words not appearing when all fields are fulfilled.

Hi Bing! Please check to see if this issue is present in our sample apps. If you are still seeing this issue, drop me a line here.

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• Greg - Community Manager
• Created January 19, 2021 16:57
• 0 votes

1. Community
2. Integrations and Apps Q&A
3. Connection error chat SDK - iOS/Flutter

Hi Robson Junior! It looks like you're utilizing a Flutter plugin, which we do not make ourselves. I would recommend reaching out to the dev team responsible for that to see if they're seeing any s...

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• Greg - Community Manager
• Created January 19, 2021 16:31
• 0 votes

1. Community
2. Chat Q&A
3. iOS - Change Notification text wording when uploading a file.

Hi Tiago! I'm not familiar with that particular text...would you mind sharing a screenshot of where that shows up so that I can look into this for you?

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• Greg - Community Manager
• Created January 14, 2021 19:47
• 1 vote

1. Support
2. ...
3. Users, groups, and organizations
4. Adding custom fields to users

Hi Qais Maash, the answer to this would be no. You can add ticket fields to your web widget which you can read about here.

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• Greg - Community Manager
• Created January 05, 2021 21:02
• 0 votes

1. Community
2. Integrations and Apps Q&A
3. Support App event listeners can't detect incoming Chat messages in ticket

I realized that this must be an Agent Workspace setup, since that is the only time in which Chat messages would be updated in the ticket! To that end, if I am correct, this is one of the current l...

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• Greg - Community Manager
• Created December 16, 2020 22:29
• 0 votes

1. Community
2. Support Q&A
3. Cannot get push for first request, but for second can

Hi Pavel! This is a fairly complicated issue here and I'm not seeing anything right off the bat that would lead me to provide any advice one way or the other. The best bet would be to contact our A...

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• Greg - Community Manager
• Created December 16, 2020 21:06
• 0 votes

1. Community
2. Integrations and Apps Q&A
3. Support App event listeners can't detect incoming Chat messages in ticket

Hi Julienne Santos! Thanks for sharing what you've tried so far...I would have at least expected the wildcard to catch something here. Just so that I can try and narrow this down a bit, are you usi...

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• Greg - Community Manager
• Created December 16, 2020 16:50
• 0 votes

1. Support
2. ...
3. API
4. How can I authenticate API requests?

Hi Ashish Saini...apologies for the delay! That particular endpoint only allows for 100 tickets to be created at a time, so you would need to script that to run it multiple times. You could also do...

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• Greg - Community Manager
• Created December 16, 2020 15:39
• 0 votes