Greg - Community Manager

1. Community
2. Support Q&A
3. How can I make changes to the Authorization Grant Page?

Hi Raghav! The OAuth modal can not be modified in any way. The screenshot that you shared where it looks different because it is not Zendesk's OAuth modal, it is Asana's OAuth modal. We do not allo...

• View comment
• Greg - Community Manager
• Created April 05, 2021 16:06
• 1 vote

1. Community
2. Integrations and Apps Q&A
3. Connection error chat SDK - iOS/Flutter

Hi Renata, apologies for my misunderstanding. It sounds to me like the issue here is that the chat session hasn't fully connected yet, although I would expect it to send once the session has been c...

• View comment
• Greg - Community Manager
• Created March 29, 2021 15:54
• 0 votes

1. Community
2. Zendesk Sunshine EAP - Custom Objects app
3. Sunshine FAQ System

Hi Sai! It sounds like you may want to check out Flow Builder with Zendesk Messaging. If you'd like to see which direction works best for, this article is a great place to start! If you have specif...

• View comment
• Greg - Community Manager
• Created March 23, 2021 21:10
• 0 votes

1. Community
2. Integrations and Apps Q&A
3. Connection error chat SDK - iOS/Flutter

Hi again! I heard back from our engineering team and this is what they shared with us: There is a mismatch between the file extension and the actual mime-type of the uploaded file. Because of this...

• View comment
• Greg - Community Manager
• Created March 23, 2021 17:13
• 0 votes

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Using OAuth authentication with your application

Hi Raghav, I responded here!

• View comment
• Greg - Community Manager
• Created March 22, 2021 17:26
• 0 votes

1. Community
2. Support Q&A
3. Keyboard overflows submit button at Request screen - Support SDK for iOS

Hi Javier, I am so sorry for the delay...I thought I had responded! When I ran through your repro steps back in January, I wasn't able to reproduce and I just tried again and still was not able to....

• View comment
• Greg - Community Manager
• Created March 19, 2021 15:49
• 0 votes

1. Community
2. Integrations and Apps Q&A
3. Connection error chat SDK - iOS/Flutter

Hi Renata, apologies for the delay. It looks like our engineering team may have found the root of this issue and they are currently investigating this. When we have an update, I will drop a line in...

• View comment
• Greg - Community Manager
• Created March 17, 2021 16:32
• 0 votes

1. Community
2. Integrations and Apps Q&A
3. Connection error chat SDK - iOS/Flutter

Hi Renata! Just to make sure that I understand, you're seeing this error and the message is not being sent? Or is the message sent successfully, but you still see the error?

• View comment
• Greg - Community Manager
• Created February 25, 2021 20:45
• 0 votes

1. Community
2. Integrations and Apps Q&A
3. Zendesk MarketPlace App Updation

Hi Matthias! The same behavior occurs here as Nicole mentioned above...after the next reload, the new settings will be visible. You can use the Update App Installation API to pass in the new JSON s...

• View comment
• Greg - Community Manager
• Created February 22, 2021 20:36
• 0 votes

1. Community
2. Integrations and Apps Q&A
3. Connection error chat SDK - iOS/Flutter

Hi Mohamed...are you using Flutter as well? Are you able to reproduce this in the above sample app?

• View comment
• Greg - Community Manager
• Created February 22, 2021 20:18
• 0 votes