Greg - Community Manager

1. Community
2. Support Q&A
3. Difference in search api ticket and incremental api ticket count

Hi! I did create that right after that comment. For your reference, it is ticket #5581613 and you can view it by going to your My Activities page located at https://support.zendesk.com/hc/en-us/req...

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• Greg - Community Manager
• Created July 07, 2020 15:34
• 1 vote

1. Community
2. Chat Q&A
3. SDK V2 Android error NoSuchMethodError

Hi Nur Sulaeman! Could you provide the following information please? What version of the Zendesk for Android SDK are you using? Please make sure you've enabled logging for your SDK implementation....

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• Greg - Community Manager
• Created July 06, 2020 19:11
• 0 votes

1. Community
2. Support Q&A
3. Difference in search api ticket and incremental api ticket count

At this point, I think what I would need is the results of the queries that you have so that I can see what the differences are myself. I'll create a ticket for us to have this conversation in so t...

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• Greg - Community Manager
• Created July 02, 2020 20:48
• 1 vote

1. Community
2. Support Q&A
3. Difference in search api ticket and incremental api ticket count

Just so that I understand this...are you seeing a huge difference in events or is the difference in the count of unique ticket IDs?

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• Greg - Community Manager
• Created June 30, 2020 16:55
• 1 vote

1. Community
2. Support Q&A
3. Difference in search api ticket and incremental api ticket count

Hi Support 1i! The two API calls that you're comparing here are measuring completely different things. In the first, you're looking for a count of tickets by assignee, whereas in the second, you're...

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• Greg - Community Manager
• Created June 29, 2020 19:32
• 1 vote

1. Community
2. Support Q&A
3. Putting a ticket form on our website with ticket forms API

Apologies for misunderstanding! You can use a sideload to show the ticket field values, like this: https://{subdomain}.zendesk.com/api/v2/ticket_forms/{form_id}.json?include=ticket_fields Just repl...

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• Greg - Community Manager
• Created June 29, 2020 18:42
• 1 vote

1. Community
2. Support Q&A
3. SDK Conditional Fields

Hi Ayal! We don't have a way of tracking the request right now, as it is all done internally. Any product announcements in these situations would be posted in this forum (https://support.zendesk.c...

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• Greg - Community Manager
• Created June 22, 2020 21:38
• 0 votes

1. Community
2. Support Q&A
3. Putting a ticket form on our website with ticket forms API

Hi there! I would recommend taking a look at this article which will walk you through the process of building your own form using our APIs. Let us know if you have questions about this!

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• Greg - Community Manager
• Created June 18, 2020 20:21
• 0 votes

1. Community
2. Support Q&A
3. SDK Conditional Fields

Hi Ayal Kellman, my apologies! That article is internal and I completely missed that. Here is the language that I had linked: While it's on the developer roadmap, currently there is no native suppo...

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• Greg - Community Manager
• Created June 17, 2020 16:04
• 0 votes

1. Community
2. Support Q&A
3. Problem customizing simple UI elements in Support SDK

Hi Khaled Abdrabo! I'm not that familiar with Android, but the link that you provided seems like it might be pointing to some older documentation. I'm pretty sure that this is what you're looking f...

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• Greg - Community Manager
• Created June 15, 2020 15:01
• 0 votes