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Jeffrey Porter

Joined Jun 21, 2023

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Last activity Feb 03, 2025

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ACTIVITY OVERVIEW

Latest activity by Jeffrey Porter

Jeffrey Porter commented,

CommentUsing legacy AI agent functionality

Is it possible to include the originating URL for the page on which the chat bot was accessed in an API call?  Our use case is that we are installing the chat bot on a video player and each video has a distinct URL.  I created a chat bot flow that creates a Zendesk ticket.  We'd like to be able to include the URL for the page in the ticket so we know where to go look for a problem.  Right now we'd have to ask the user for something and we're guaranteed to get vague answers.

View comment · Posted Feb 03, 2025 · Jeffrey Porter

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Jeffrey Porter commented,

Community comment Feedback - Chat and Messaging (Chat)

The downside to this is you can't ever have more than one open ticket per customer.  We have a need for our accounting team to have open tickets simultaneously with our support team.

View comment · Posted Sep 08, 2023 · Jeffrey Porter

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Jeffrey Porter commented,

Community comment Feedback - Chat and Messaging (Chat)

Also - what's interesting is that Zendesk HAS this functionality.  They just have not released it yet.  When you request help from Zendesk, you can have multiple tickets open, and the bot presents those options in addition to the option of asking a new question.  I'm not sure why, if that feature has been in use by them for at least 6 months+, that there isn't a release date to their client base.

View comment · Posted Jul 18, 2023 · Jeffrey Porter

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Jeffrey Porter commented,

Community comment Feedback - Chat and Messaging (Chat)

Brett Bowser

At the very top of this thread is a post with a screenshot from laura abraham.  The post says there's an add-on that allows this functionality.  See screenshot attached here.

View comment · Posted Jun 22, 2023 · Jeffrey Porter

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Jeffrey Porter commented,

Community comment Feedback - Chat and Messaging (Chat)

Is there any update on this, as the feature has been available on the Zendesk internal chat bot for over 18 months and has not been released to users.  Thanks!

View comment · Posted Jun 21, 2023 · Jeffrey Porter

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Jeffrey Porter commented,

Community comment Feedback - Chat and Messaging (Chat)

What is the plug-in that was illustrated at the top that requires a paid add-on?  I have not been able to find it.

View comment · Posted Jun 21, 2023 · Jeffrey Porter

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