Jeffrey Porter

1. Community
2. Feedback - Chat and Messaging (Chat)
3. possibility to start a new chat conversation in our bot

The downside to this is you can't ever have more than one open ticket per customer.  We have a need for our accounting team to have open tickets simultaneously with our support team.

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• Jeffrey Porter
• Created September 08, 2023 21:02
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Add "Back" step in "Flow Builder"

Also - what's interesting is that Zendesk HAS this functionality.  They just have not released it yet.  When you request help from Zendesk, you can have multiple tickets open, and the bot presents ...

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• Jeffrey Porter
• Created July 18, 2023 17:21
• 1 vote

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Add "Back" step in "Flow Builder"

Brett Bowser At the very top of this thread is a post with a screenshot from laura abraham.  The post says there's an add-on that allows this functionality.  See screenshot attached here.

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• Jeffrey Porter
• Created June 22, 2023 18:27
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. possibility to start a new chat conversation in our bot

Is there any update on this, as the feature has been available on the Zendesk internal chat bot for over 18 months and has not been released to users.  Thanks!

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• Jeffrey Porter
• Created June 21, 2023 23:36
• 1 vote

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Add "Back" step in "Flow Builder"

What is the plug-in that was illustrated at the top that requires a paid add-on?  I have not been able to find it.

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• Jeffrey Porter
• Created June 21, 2023 23:09
• 1 vote