Anil Kumar (Community Member)

1. Community
2. Guide Q&A
3. HelpCenter - Hide Sign-In Button for End-User

Hello Felix, Welcome to the community. The related question is asked already here. Check the comments fromWes Drury, hope it helps.  Thanks- Anil Kumar

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• Anil Kumar (Community Member)
• Created August 16, 2018 06:02
• 0 votes

1. Community
2. Support Q&A
3. Create an automation to reply to new tickets?

Hello David,  Please the following link to create URL Target extension.  https://support.zendesk.com/hc/en-us/community/posts/203164973-Adding-Comments-via-Triggers-and-Automations Here is the foun...

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• Anil Kumar (Community Member)
• Created August 14, 2018 08:26
• 0 votes

1. Community
2. Support Q&A
3. Create an automation to reply to new tickets?

Hello David, As I said previously, that We could not add public/private comments by Triggers or Automation. We can do is just to send an email to requester/assignee and any other agent.  In the abo...

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• Anil Kumar (Community Member)
• Created August 13, 2018 09:27
• 0 votes

1. Community
2. Support Q&A
3. How to hire top app developer?

Hello Michael, In my opinion, we should also consider following points. A person who has deep knowledge of the Industry Quality of work  Communication Support  I think Dustin Laun can help you ...

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• Anil Kumar (Community Member)
• Created April 16, 2018 07:15
• 1 vote

1. Community
2. Guide Q&A
3. Article ID generation logic

Hello Artur, I could not answer your questions but I wanted to know that why do you want to predict the next Article Id?

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• Anil Kumar (Community Member)
• Created April 09, 2018 05:03
• 0 votes

1. Community
2. Guide Q&A
3. Search does not work in Guide

Hello Andreas, If your search string is "flaske" then Zendesk search would show all articles and post which contains that string. Have you enabled any other language other than the Norwegian? It co...

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• Anil Kumar (Community Member)
• Created April 09, 2018 04:17
• 0 votes

1. Community
2. Support Q&A
3. Need help to search tickets from requester's all organizations

Yes, you can search tickets for multiple organizations. You have to add "organization" parameter multiple time like this- https://{subdomain}.zendesk.com/api/v2/search.json?query=type:ticket%20orga...

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• Anil Kumar (Community Member)
• Created April 06, 2018 04:05
• 4 votes

1. Community
2. Support Q&A
3. Need help to search tickets from requester's all organizations

Hello Junhuazhang, You can use Zendesk Search APIs to search tickets. In order to search tickets within an organization please use queries like below link. How to make ticket search queries please ...

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• Anil Kumar (Community Member)
• Created April 05, 2018 06:16
• 1 vote

1. Support
2. ...
3. Workflows
4. Using placeholders

Hello Guys, I'm using Dynamic Content placeholder in Form's title, it is working fine in Help Center and we are able to see translations as per selected language BUT don't know why placeholders are...

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• Anil Kumar (Community Member)
• Created April 03, 2018 07:33
• 1 vote

1. Community
2. Workflow Discussions
3. How are you using tickets to market company products?

Hi Renate, You can use Agent's signature for that. To formatting the text you can use Markdown. Hope it helps.

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• Anil Kumar (Community Member)
• Created April 02, 2018 07:54
• 1 vote