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Jad Azzi
Joined Feb 03, 2023
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Last activity Feb 15, 2024
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Latest activity by Jad Azzi
Jad Azzi commented,
@... hello from 2024.
I see your pinned comment mentions post call transcription capabilities, I am not sure if this has been released, because I cannot find any articles related to it. Can you please confirm? Thanks in advance!
View comment · Posted Feb 15, 2024 · Jad Azzi
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Jad Azzi commented,
Lisa Tam,
I see you mention this has an ETA of H1 2024. Can we expect this for Q1 or rather Q2?
If you are also looking for BETA testers and/or interviews to gather more use cases and feedback, I would love to help.
View comment · Posted Feb 14, 2024 · Jad Azzi
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Jad Azzi created a post,
This app https://www.zendesk.com/marketplace/apps/support/92096/microsoft-outlook/, is very useful for our teams.
However, it might have a slight bug where the app doubles the information on a ticket. Instead of taking the CCs from the email to create the ticket, it takes the info of the sender of the email and puts it both in the Requester Field and the CC field.
Ideally it should read the data from Sender and map it to Requester and CCs and map it to CCs.
Posted Sep 12, 2023 · Jad Azzi
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