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Michele S's Avatar

Michele S

Joined Jul 31, 2023

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Last activity Apr 16, 2024

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Latest activity by Michele S

Michele S commented,

CommentMetrics, attributes, and filters

How can we determine the reason the call was “Not Answered.” If it was on the agents side or the customers side within the reporting?

View comment · Posted Apr 16, 2024 · Michele S

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Michele S commented,

CommentMetrics, attributes, and filters

If a call rings to an agent and the individual selects an option for a callback or to leave a voicemail, will this count as a missed call leg for an agent since it technically was offered but not declined or accepted?

View comment · Posted Jul 31, 2023 · Michele S

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