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Shaz Usman's Avatar

Shaz Usman

Joined Nov 09, 2022

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Last activity Nov 14, 2022

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ACTIVITY OVERVIEW

Latest activity by Shaz Usman

Shaz Usman commented,

CommentExtending Zendesk

Elaine,

 

It looks like it started working again.  We're able to see each individuals time on the timelogs section in each ticket now so we're good. 

View comment · Posted Nov 14, 2022 · Shaz Usman

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Shaz Usman commented,

CommentExtending Zendesk

We're not able to see the timelogs any more.   The tickets state "No timelogs to display" and the time tracking continues to add to the overall time only. 

Tried disabling/enabling the "Display timelogs to agents" setting in the app and also uninstalling/reinstalling but same behavior. 

Any suggestions on what we can try?

View comment · Posted Nov 09, 2022 · Shaz Usman

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