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Zanes Pullin
Joined Apr 02, 2024
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Last activity Dec 13, 2024
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Latest activity by Zanes Pullin
Zanes Pullin commented,
Still waiting on dark mode. I thought it was coming this year…
View comment · Posted Dec 13, 2024 · Zanes Pullin
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Zanes Pullin commented,
There is no new information in that forum. They said dark mode was coming this year. We're all the way in November. All these fancy new features and they still can't provide a simple dark mode.
View comment · Posted Nov 06, 2024 · Zanes Pullin
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Zanes Pullin commented,
It would be great if we could set it to prompt you if try to close a ticket tab by clicking on the ‘x’. Right now, if you close a ticket tab, it will not keep your time.
View comment · Posted Aug 01, 2024 · Zanes Pullin
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Zanes Pullin created a post,
I was able to get feature to work with addresses and passwords. Below are a list of suggestions:
Add detection for SSN
The feature should be detecting SSN. This is arguably the most important PII to detect and redact.
Add advanced options:
We need additional options for users to select which PII to look for as well as defined patterns for detection (ie: specific alphanumeric strings). This will allow for each user to fine tune to feature to the needs of the organization. We do not want to redact names or addresses.
Auto Delete Feature:
Allow for an auto delete feature or trigger for when PII is detected.
Posted Jun 10, 2024 · Zanes Pullin
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Zanes Pullin commented,
We also do not have this feature, despite paying for it.
View comment · Posted May 09, 2024 · Zanes Pullin
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Zanes Pullin commented,
We should have the option to redact automatically without agent intervention.
View comment · Posted Apr 24, 2024 · Zanes Pullin
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Zanes Pullin commented,
It would be nice if we could get an option to make comment text case sensitive.
View comment · Posted Apr 09, 2024 · Zanes Pullin
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