Renee Morgan

1. Community
2. Feedback on Support
3. Erase tags

We need the ability to delete tags.  We have erroneous tags that are preventing needed functionality  

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• Renee Morgan
• Created February 12, 2020 14:09
• 2 votes

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Analyzing knowledge base activity without Explore (Guide Professional and Enterprise)

When I change the timeframe from last 30 days to 7 day or 24 hours, the total number of views updates but the views on the top articles do not.  When I change to a custom range all metrics seem to ...

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• Renee Morgan
• Created June 10, 2019 17:43
• 1 vote

1. Support
2. ...
3. Email
4. Allowing Zendesk to send email on behalf of your email domain

Dilip & Jalis, I had the same question and they opened a ticket.  I think these are just poorly written instructions.  The response was that my IT should create a TXT record to match the code zende...

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• Renee Morgan
• Created April 08, 2019 01:45
• 0 votes

1. Support
2. ...
3. Email
4. Allowing Zendesk to send email on behalf of your email domain

I have a similar question as Donald above. I also cannot find the "domain verification value".   I do however have an error that my DNS records are not set up correctly and received the email sayin...

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• Renee Morgan
• Created March 05, 2019 19:19
• 0 votes

1. Support
2. ...
3. Best practices and recipes
4. Insights recipe: Average resolution time without Pending or On-hold time

How does this function differ from "requester wait time"? 

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• Renee Morgan
• Created December 19, 2018 18:29
• 0 votes