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Kristin Lisson
Joined Nov 10, 2022
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Last activity Dec 06, 2022
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Latest activity by Kristin Lisson
Kristin Lisson commented,
Does the SSO process invoke when a user attempts to sign in (e.g., clicks "Sign in"), or does it invoke upon any visit to one of your pages (e.g., https://yoursubdomain.zendesk.com)?
The documentation says, "Once you enable SSO, sign-in requests are routed to a sign-in page external to Zendesk Support." I assume the request here means that the user clicks "Sign In."
However, the documentation also says, "1. An unauthenticated user navigates to your Zendesk Support URL. Example: https://yoursubdomain.zendesk.com/. The Zendesk SSO mechanism recognizes that SSO is enabled and that the user is not authenticated."
I just wanted to make sure that articles can still be publicly accessible (no sign in required) if we enable enterprise SSO (JWT). Thanks!
View comment · Edited Dec 06, 2022 · Kristin Lisson
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Kristin Lisson commented,
I've added all of the code and (including the script.js). I see the panels in my article preview, but nothing will expand. There are no errors in my console. Any troubleshooting tips I can try?
View comment · Posted Nov 10, 2022 · Kristin Lisson
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