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Katie Gear

Joined Feb 07, 2024

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Last activity Oct 29, 2024

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ACTIVITY OVERVIEW

Latest activity by Katie Gear

Katie Gear commented,

CommentHow to manage the help center

Hi, I was testing the second option and was able to see the recent activity and pages viewed of users who had submitted a ticket in the past, but was unable to see the activity of active users who have never submitted a ticket. I know there are users actively viewing our help center because it says they had logged in recently but there wasn't an option for me to see which options they viewed. Is this an intentional part of the design? And if so, why?

View comment · Posted Mar 05, 2024 · Katie Gear

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Katie Gear commented,

Community comment Feedback - Reporting and analytics (Explore)

I would also find reporting/filtering by user segments to be extremely valuable.

View comment · Posted Feb 07, 2024 · Katie Gear

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