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Logan MacCallum's Avatar

Logan MacCallum

Joined Oct 03, 2023

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Last activity Oct 03, 2023

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Logan MacCallum commented,

CommentBuilding reports

I'm trying to solve how many tickets are assigned to a Tier 3 escalation agent, versus how many they solve, in a given time frame (lets say monthly). However, I can't figure out how to get a count of tickets assigned in a time frame. Finding tickets completed in a time frame is easy. Would this require a custom attribute?

View comment · Posted Oct 03, 2023 · Logan MacCallum

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