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Otto Lindqvist

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Activity overview

Latest activity by Otto Lindqvist
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    Otto Lindqvist created a post,

    Explore time zone on shared dashboards

    There is no way currently to set up timezone for shared dashboard for users outside of Zendesk and explore is using gmt as a default for them. Is this something that is on Explore roadmap to be fixed?

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    Otto Lindqvist commented,

    Hi Holly, thanks for the reply. Unfortunately these wont help in this situation. 1. Assistants are not using Zendesk 2. According to cause for suspension article it's not helping because automated ...

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    Otto Lindqvist commented,

    Hi, Sure, our workflow goes usually  so that customer service who are using Zendesk handles most of the tasks. But quite often they have to ask some things from purchasing assistans who are not Ze...

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    Otto Lindqvist created a post,

    How to handle automated holiday replies

    Hello, I was wondering is there any way to handle automated holiday replies from end-users? We are using Zendesk quite much internally also and I'd like to receive holiday replies from our non-zend...

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    Otto Lindqvist commented,

    I think the problem has always been there, but it's more visible now that Agent workspace turns comment track from bottom to top.

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    Otto Lindqvist created a post,

    Support not cutting messages correctly

    Answered

    Is there a way to make Zendesk cut messages properly if there's a discussion going between 2 non Zendesk persons and Zendesk account is also within that discussion? For example if I have a ticket w...

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    Otto Lindqvist commented,

    Is this available for former insigths customers also?