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Linda Simpson

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Activity overview

Latest activity by Linda Simpson
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    Linda Simpson commented,

    Hi Brett, thank you for your reply. I would like to replace the trigger that sends an email to all agents that a ticket has been received in Zendesk. Right now the actions are to email all agents. ...

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    Linda Simpson commented,

    I tried creating a new trigger for an individual. I created and named the trigger, and added two conditions, as below, and and action. It is not working, its not emailing any of our agents. I deact...

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    Linda Simpson commented,

    Hello Jonathan - we have the essential plan. I looked up how to create groups, and it looks like that function is not available in our plan. Thank you John and Natalie, but I don't have the group f...

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    Linda Simpson commented,

    I'm stuck on a trigger situation. The owner of the account is also an agent. He no longer wants to receive an email for every ticket that arrives in the system, he only wants an email if the ticket...