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Juan Manuel Giannini's Avatar

Juan Manuel Giannini

Joined Sep 29, 2023

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Last activity Jul 02, 2024

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ACTIVITY OVERVIEW

Latest activity by Juan Manuel Giannini

Juan Manuel Giannini commented,

CommentWorking with articles in the knowledge base

Hi there! I have the Guide Help Center deactivated at the moment. How do I make the files in the Media Library available to end users? I mean, I'm trying to use it as a repository, to use the source image address elsewhere. I can't get the URL to be available for everyone. Do you know how to do it? Thanks!

View comment · Posted Jul 02, 2024 · Juan Manuel Giannini

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Juan Manuel Giannini commented,

CommentUsing Built by Zendesk apps

Hi there! Does anyone know what Meta requirements are for submiting templates with images/videos/documents? I've been submitting them, but couldn't get them to be approved so far. I have used repositories both from Zendesk Media Library and from outside sources. I've ran out of ideas… Any advices? Could anyone succed while adding this kind of headers to your templates? Thanks!

View comment · Posted Jul 02, 2024 · Juan Manuel Giannini

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Juan Manuel Giannini commented,

Community comment Feedback - Ticketing system (Support)

Are there any updates on this project? It would be great to add/integrate Tik Tok to Zendesk!

View comment · Posted Nov 15, 2023 · Juan Manuel Giannini

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Juan Manuel Giannini commented,

CommentAPI and SDK

Hi Noly! Thank you. Could you elaborate? I think we have Sunco integrated, but I'm not sure. And what would leverage Sunco Api mean? Thanks!

View comment · Posted Oct 23, 2023 · Juan Manuel Giannini

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Juan Manuel Giannini commented,

CommentAPI and SDK

Hi. I'm interested in knowing how to make this work on messaging channels:

 

I'm trying to update a ticket with a public commentary with this:

{
    "ticket": {
        "comment": {
            "body": "Oi, tudo bem?\nSou do time de Atendimento de Contestações da Kovi e estamos aqui para dar seguimento referente à sua dúvida de contestação em andamento conosco.\nPodemos prosseguir por aqui?",
            "public": true
        }
    }
}

It's working if i send it by e-mail channel, but it didn't work with Messaging channel. How can i update a message's ticket with a public commentary?

I'm experiencing the same issue. 

View comment · Posted Oct 18, 2023 · Juan Manuel Giannini

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Juan Manuel Giannini created a post,

Post Feedback - Ticketing system (Support)

While submitting a side conversation, one should be able to modify the Requester of that Child ticket from the beggining. You could just add that field in the workflow, and it would be really handy for many agents across multiple companies. Just add another box (field). It could say "from", or just "Requester". Thanks!

Posted Oct 09, 2023 · Juan Manuel Giannini

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Juan Manuel Giannini created a post,

Post Feedback - Ticketing system (Support)

It would be great if you could make the channel of response for messaging tickets, something customizable. As you can see here, in a conversation via whatsapp, I have the option to send an Email. I don't want that there. It would be awesome if you could add something so we can enable or disable that. Thanks! 

Posted Oct 05, 2023 · Juan Manuel Giannini

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Juan Manuel Giannini commented,

CommentUsing Built by Zendesk apps

Hi there! Is there a way to autopopulate the ticket forms of the Child Ticket? I mean, getting the same forms from the parent ticket, to the child one? Thanks!

View comment · Posted Oct 03, 2023 · Juan Manuel Giannini

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Juan Manuel Giannini commented,

CommentAutomatización de tickets y colaboración

Hay forma de que el Ticket Hijo herede el Requester del Ticket Madre?

View comment · Posted Sep 29, 2023 · Juan Manuel Giannini

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Juan Manuel Giannini commented,

CommentAdministración de clientes y perfiles

Se puede automatizar, o generar un disparador para cambiar el solicitante?

View comment · Posted Sep 29, 2023 · Juan Manuel Giannini

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