Renz Belardo

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

Ability to have a future dating for Tymeshift functions that are related to each other, like Team, Shifts (all under Org Structure), and Auto Schedule.
 

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)
Last shift bid. There's low to zero impact as the current process is working but having this feature request will make this process more smoothly

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

Well, we do what is currently offered by the tool. Do it manually
 

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

Have the ability to save changes for future dating. For example: An upcoming shift bid on week 4 and you need to reflect changes as early as week 2:

Teammate 1 will change his/her shift so you update his shift (Org Structure > Location > Shifts) hit save and schedule it for week 4
Teammate 1 will also change his/her Team (Org Structure > Teams) hit save and schedule it for week 4

Now, when you generate schedules on the Auto Schedule module, the system will respect the changes saved for future dates in the  Shifts and Teams Module

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

To have a space like a sandbox to create/test a new forecast model without affecting the live or current forecasts. This is affecting admin users
 

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)
This affects us every day as this is a tool limitation

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

No. We are currently using what the tool has to offer right now.
 

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

To have a sandbox where we can import historical data, run simulations, and update/change forecasting settings without affecting the current one

+1

TITLE: Blocking of filing Time OFF on certain dates
 

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

A feature that would allow WFM admin to block certain date/s (Holidays, AHOD days, etc.) accepting Time OFF requests due to business demands.
 

What problem do you see this solving? (1-2 sentences) 

A feature that can be set up by the WFM admin in which we can set multiple dates so the system will read and block any Time OFF requests for any dates that are saved there. It is somehow like the Excluded Outliers feature in the Forecast Parameters.
 

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

This problem happens daily. Agents can continually file Time OFF on any date. We have to deny the requests for those specified date
 

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

Denying requests or sending out memos to the agents for those dates
 

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

Probably a page or a pop-up where we can set which date/s to be added under the Time Off Management page or we can make this a part of the Time Off approval rule

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

Ability to sort agents via their shift start on the Auto Schedule Tab instead of the default groupings (location, team, all agents) as this will give a bigger picture view of your day. This is affecting admin users
 

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)
This affects us every day as this is a tool limitation

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

No. We are currently using what the tool has to offer right now.
 

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

Well as mentioned, the ability to sort agent via their shift start. We can keep the groupings but we can add another function to "SORT"  of some kind so we can view it more seamlessly