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Cassandra Von Ordelia's Avatar

Cassandra Von Ordelia

Joined Jan 29, 2024

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Last activity Dec 30, 2024

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Latest activity by Cassandra Von Ordelia

Cassandra Von Ordelia commented,

Community comment Feedback - Ticketing system (Support)

I can also confirm this is happening to my team as well, and is very inconvenient. In the interim we have made an internal Knowledge Base article referencing all active tags so that people know what options there are to use. The fact that they no longer get auto-populate suggestions when someone starts typing, though, means people forget to even use the tags. I can also confirm the culprit is not that the tags haven't been used recently. For example there is a tag I use daily for the past several weeks, but it is no longer populating when I start typing the leading letters/word.

View comment · Posted Dec 30, 2024 · Cassandra Von Ordelia

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Cassandra Von Ordelia commented,

Community comment Feedback - Ticketing system (Support)

+1 requesting this feature. Our team sometimes answers client tickets that could impact other departments in our organization that do not have Zendesk access. We don't necessarily need or want the clients to see the additional internal parties being copied as it's only informational to the other internal teams. 

View comment · Posted Sep 03, 2024 · Cassandra Von Ordelia

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Cassandra Von Ordelia commented,

CommentUsing the knowledge base in Help Center

Is there a way to arrange an odd number of sections under a category, so that they stay in the same number per row and column? I have a category that currently has 7 sections, and each of those sections have a varying number of articles (some 10+ articles, others only 1 article). When I arrange the content, it is trying to squish 2 sections in row 2, column 3, rather than just making a row 3. Forgive my quick paint recreation, but hopefully this helps.

 

View comment · Posted Aug 13, 2024 · Cassandra Von Ordelia

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