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Ke Zhao

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Latest activity by Ke Zhao
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    Ke Zhao commented,

    1. Objects and rules
    2. ...
    3. Workflows
    4. Using placeholders

    Thank you for your quick reply, Mike Konstantin. I am running  GET /api/v2/macros/{macro_id}/apply to get the comment from macro first, then call POST /api/v2/tickets Yes, I think you are right...

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    • Ke Zhao
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    Ke Zhao commented,

    1. Objects and rules
    2. ...
    3. Workflows
    4. Using placeholders

    Hi. I am trying to apply macro with placeholder {{ticket.requester.first_name}} when I create ticket via Zendesk API, but the placeholder won't be replaced in this situation. The placeholder only w...

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    • Ke Zhao
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