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Edward Teach
Joined Jan 09, 2023
·
Last activity Jan 29, 2025
At yer service, mateys: once a fearsome seafaring pirate, now a savvy web developer navigating the digital seas.
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Latest activity by Edward Teach
Edward Teach commented,
Hey Richard J - Thanks for the save! We're u able to make it work for users using SSO (e.g. Google)?
View comment · Posted Jan 29, 2025 · Edward Teach
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Edward Teach commented,
Hello Katerina Papaefthymiou , you will have to create a custom report and dashboard in Explore to see the comments and votes.
View comment · Posted May 08, 2024 · Edward Teach
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Edward Teach commented,
Hello Tasneem Kurtu and @Ivan - I didn't have spare time the past few months. I will update you guys here as soon as I figure it out for signed-in users.
View comment · Posted May 08, 2024 · Edward Teach
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Edward Teach commented,
Hey Ivan I know using the endpoint https://{subdomain}.zendesk.com/api/v2/users/me.json can get you around the signed-in user error. I'll update you later this week once I figure out a solution.
usual error for signed-in user:
API response:
View comment · Posted Feb 26, 2024 · Edward Teach
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Edward Teach commented,
Hello Harper Dane
1. In order for your feedback to recorded the required field(s) must have a value in the payload. You don't have to add it in the html but instead in the script part. Just add the field ID and use a default value(string or tag). I presume since you're only using a single form, you'll just hide these new fields for feedback collection from your end users.
2. The script only allows anonymous requester (not signed-in). That's why you get the error below when sending the payload in Sandbox. So, publish first the changes and test it on your public sandbox help center without signing-in.
P.S. And ohh, make sure you add in your document_head.hbs to prevent search engines in crawling your public help portal (in this case your sandbox).
If your customer based are mostly signed-in, (i'm still developing a solution to this...).
Console Error Message: POST https://OUR_SUBDOMAIN.zendesk.com/api/v2/requests 403 (Forbidden)
submitRequest @ 20381657578779--SANDBOX-Contact-Us:456
await in submitRequest (async)
(anonymous) @ 20381657578779--SANDBOX-Contact-Us:472
code reference for topic 1
let body = {
request: {
subject: form.subject,
comment: { body: form.description },
custom_fields: [
{ id: 12386706806425, value: form.url },
{ id: 900005760523, value: reason },
{ id: 22166324567833, value: 'selection_-_go_to_agent' }, // this is a required field
],
ticket_form_id: 900000044103,
},
};
View comment · Edited Jan 09, 2024 · Edward Teach
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Edward Teach commented,
You can let me know if you run into issues, happy to help!
View comment · Posted Dec 14, 2023 · Edward Teach
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Edward Teach commented,
Let me know if you run into issues, Jan. I will be online in the next 3 hours, or just leave me a message here if you need any help.
View comment · Posted Dec 12, 2023 · Edward Teach
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Edward Teach commented,
Hello Alexander Hughes
I just posted a new way to do this; you can check it out: https://support.zendesk.com/hc/en-us/community/posts/6485027590426-Guide-Tip-New-way-to-request-feedback-for-article-downvotes
View comment · Posted Dec 12, 2023 · Edward Teach
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Edward Teach commented,
Hey Harper Dane
I just posted a new way to do this; you can check it out: https://support.zendesk.com/hc/en-us/community/posts/6485027590426-Guide-Tip-New-way-to-request-feedback-for-article-downvotes
View comment · Posted Dec 12, 2023 · Edward Teach
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Edward Teach commented,
I just posted a new way to do this; you can check it out: https://support.zendesk.com/hc/en-us/community/posts/6485027590426-Guide-Tip-New-way-to-request-feedback-for-article-downvotes
View comment · Posted Dec 12, 2023 · Edward Teach
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