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Dan Kirby

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Latest activity by Dan Kirby
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    Dan Kirby commented,

    Hi Michael, Thank you for the suggestion and the info. Another option for #1 which I think would help is the ability to group by status. This is already how it is displayed on the agent profile and...

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    Dan Kirby commented,

    This is a good feature which we are starting to roll out however I would like to know if it is possible to: 1. Modify the 'My Assigned Tickets' view to only show open tickets rather than anything l...