Brian Greenberg
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Total activity45
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Last activity
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Activity overview
Latest activity by Brian Greenberg-
Brian Greenberg commented,
@Tom that's pretty much exactly what I had in mind. Something like macro that would draft a message or an endpoint that can be reached via webhook that returns a message.
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Brian Greenberg commented,
There actually is a telegram chat channel in Sunshine conversations. You can connect it to ZD from Sunco Admin panel but it doesn't work with the zd bots.
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Brian Greenberg commented,
Hi, Dane! Thanks for your response. I know there are apps for these channels but they don't work with the ZD bot builder.
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Brian Greenberg created a post,
How to make a ZD Guide article which displays your ZD directory
Here's some Python code that reads data from your Zendesk groups and users and makes a ZD Guide article that lists all of your users in a nice readable format:It also creates mailto links for the u...
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Brian Greenberg commented,
Is there a way to create the ticket as soon as an answer starts? Sometimes, people abandon the flows with the bot, and we lose track of those communications. Can we have the ticket created before t...
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Brian Greenberg commented,
Also, we would love to be able to limit use of certain outgoing caller IDs to specific groups.
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Brian Greenberg commented,
Close the ticket when the first query is done. That way, the new query opens up a new ticket.
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Brian Greenberg created a post,
Has anyone had any luck with generative AI that reads your knowledge base and suggests a response?
AnsweredThere are so many AI tools in the marketplace now, but there's one feature in particular that would be very useful to us:Simply, we would like a button/macro/app that reads the most recent customer...
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Brian Greenberg commented,
Yes! This should be possible with a webhook + trigger combo.Here's what you can do: In webhooks, create a webhook that calls the update multiple tickets API: https://developer.zendesk.com/api-refer...
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Brian Greenberg commented,
Just an FYI, the app Oapps Support for Whatsapp is really great and includes this feature. It also allows you to connect to non-business WA accounts so you are bound by the annoying 24 hour rule. I...