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Ermelinda Kraft
Joined Jan 19, 2023
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Last activity Jul 05, 2023
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Latest activity by Ermelinda Kraft
Ermelinda Kraft commented,
I submitted my company's registration form last month. How long before I hear back from Zendesk that the application has been accepted?
View comment · Posted Jul 05, 2023 · Ermelinda Kraft
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Ermelinda Kraft commented,
Thank you, Ahmed Zaid! I will test out your solutions.
View comment · Posted Mar 16, 2023 · Ermelinda Kraft
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Ermelinda Kraft created a post,
I need help with the logic to create a trigger for an autoreply for tickets that are coming from Gleap.io. We have a Gleap-Zendesk integration for feedback/messaging via our mobile app. We also have tickets coming in from our website but those are not part of the Gleap integration. We use 2 support URLs for 2 different groups so need to make sure that the autoreply for our general Support Group does not impact the other group. Is there a way to create a trigger based on a keyword in the body of the ticket?
Posted Mar 13, 2023 · Ermelinda Kraft
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