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Terry O'Donnell

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Latest activity by Terry O'Donnell
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    Terry O'Donnell commented,

    Hi Andrew,  This article was helpful.  I have a need for all Explore Weekly Reporting to start Sunday and end on Saturday.  The current default Week in Explore starts on Monday and ends on Sunday. ...

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    Terry O'Donnell created a post,

    Insights recipe to for Chat to ticket metrics?

    Hi all,   Chat to ticket metrics (tickets not handled in Chat)   Does anyone report on how many chats require additional work as tickets?  I'm looking for a KPI to add to a dashboard to track users...

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    Terry O'Donnell created a post,

    Archiving older Insights data

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    Hey all - I'm in the process of overhauling our reporting and dashboards.   For the most part, I don't need data prior to 2016.  Is it possible to archive older data to make the reporting system le...