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Sujit Nimkar

Joined Mar 27, 2024

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Last activity Mar 27, 2024

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Latest activity by Sujit Nimkar

Sujit Nimkar commented,

Community comment Feedback - Ticketing system (Support)

Hi Amisha

The UI indication works only when we click on CC in the public response field. This is not the optimized solution as Agents will not click on cc as a standard practice to validate if email id is associated with the user or not. CC will only be used if Agents want to loop in additional recipients. 

The indication should work by default without having to click on CC.  

View comment · Posted Mar 27, 2024 · Sujit Nimkar

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