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Glenn Comiskey's Avatar

Glenn Comiskey

Joined Nov 22, 2022

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Last activity Nov 22, 2022

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Glenn Comiskey commented,

CommentManaging your email

Hi,

OOI, when using an external email address, i.e. help@mdomain.com, does Zendesk recommend the use of an actual mailbox before redirecting to Zendesk, i.e. a mailbox that will store a copy of the incoming email, or does it recommend the use of a simple distribution list that will simply forward the email on to Zendesk?

In other words, does Zendesk reliably receive emails and hold on to them if there is an issue immediately raising a Zendesk ticket; and will subsequently raise a ticket when Zendesk comes online?

TIA,

Glenn

View comment · Posted Nov 22, 2022 · Glenn Comiskey

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