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Steven Ramos

Joined Nov 22, 2022

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Last activity Feb 13, 2023

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ACTIVITY OVERVIEW

Latest activity by Steven Ramos

Steven Ramos created a post,

Post Feedback - Ticketing system (Support)

I've been using Mac OS text replacements for years and with the latest Zendesk support update, these shortcuts no longer work in Safari. 

If I try to reply to a ticket, I would type the shortcut THA and that would turn into "thanks for contacting us...", it no longer works in the reply box. The shortcuts work on any other page and app.

Posted Feb 13, 2023 · Steven Ramos

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Steven Ramos commented,

Community comment Feedback - Ticketing system (Support)

I have the same experience with an older i7 MacBook Pro with 16gb as well as an i5 MacBook Air with 8gb.

 

With general browsing, these machines are plenty capable. ZenDesk is always the process hogging the most CPU and RAM resources. 

View comment · Posted Nov 22, 2022 · Steven Ramos

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