Ram Claudio
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Total activity35
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Last activity
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Member since
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Activity overview
Latest activity by Ram Claudio-
Ram Claudio commented,
Official comment Hello Prerana, This should be possible using Ticket updates dataset and not through Talk dataset. Basically, use the (Tickets created) metric and then add rows for: -Ticket channel: Talk -Updater r...
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Ram Claudio commented,
Hi Hugo, that is a good question. I have verified that this is not possible at the moment and no workarounds can be used as an alternative.
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Ram Claudio commented,
Official comment Hello Tobias, I have not tried this, but you can test this formula: IF [Leg - Hour]=12 AND [Leg - Minute]>29THEN "12:30-1 PM"ELSE "Not"ENDIF You can apply this as filter at the query lev...
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Ram Claudio commented,
Hello there Raffaelo, to allow the widget to start with the ticket form or a selection of the ticket form as soon as it has been activated. Your widget settings should only have Contact form enabl...
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Ram Claudio commented,
Hello there Nicholas, unfortunately, I am 95% sure when content from articles is loaded into the widget only very basic HTML and inline CSS comes through and everything else is stripped. Only elem...
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Ram Claudio commented,
Hello there John, upon checking the code it seems the closing tag for the and has some spaces that can be removed. Can you try removing the spaces? Cheers!
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Ram Claudio commented,
Hi Rameeze, Unfortunately there is no feature in Zendesk that can achieve this. However you may want to look at third party apps from our marketplace that might be able to achieve this. One app I ...
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Ram Claudio created an article,
Service Incident - February 19th, 2021 - US Access Issues
SUMMARY On February 19th, 2021 between 03:10 UTC and 03:40 UTC, Zendesk agents and end-users with traffic routing through Chicago, IL, US region experienced connectivity issues to Zendesk Support,...
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Ram Claudio created an article,
Service Incident - September 24th, 2020 - Pod 15 and 25 - Email processing delays
SUMMARY 08:07 UTC | 01:07 PT Issues with Inbound email for POD 15 and 25 have now been fixed. If you continue to experience any problems, send us an email to support@zendesk.com 07:47 UTC | 00:47 ...
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Ram Claudio commented,
Hi Michael, Yes this is possible. Let's assume that I have 2 Chat departments, Dept A is online while B is offline. In the Pre-chat Form, if Dept. B is selected by the customer in the pre-chat form...