
Ram Claudio
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Total activity24
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Last activity
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Activity overview
Latest activity by Ram Claudio-
Ram Claudio created an article,
Service Incident - September 24th, 2020 - Pod 15 and 25 - Email processing delays
SUMMARY 08:07 UTC | 01:07 PT Issues with Inbound email for POD 15 and 25 have now been fixed. If you continue to experience any problems, send us an email to support@zendesk.com 07:47 UTC | 00:47 ...
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Ram Claudio created an article,
Service Incident - June 18th, 2020 - Australia Voice Issues
SUMMARY On June 18th and 19th of 2020, Telstra suffered from an outage impacting calls to and from Telstra subscribers in Australia. Inbound and outbound calls towards or from Telstra mobile subscr...
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Ram Claudio created an article,
Service Incident - November 12th, 2019 - Pod 18 Performance Issues
Summary On November 12th, 2019 from 07:38 UTC to 08:32 AM UTC, our Support, Guide, Talk, Chat & Explore products were impacted by network connectivity issues and increased error rates in one of the...
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Ram Claudio created an article,
Service Incident - October 18th, 2019 - Sell Services Inaccessible
SUMMARY On October 18, 2019 from 05:15 UTC to 06:11 UTC Zendesk Sell customers were unable to load dashboards, leads, deals and contacts and the API was not working. 06:36 UTC | 23:36 PT We're hap...
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Ram Claudio created an article,
Service Incident - November 12th, 2018
SUMMARY 03:59 UTC | 19:59 PT We’re happy to report that the intermittent 502 Gateway Error issues affecting Guide on Pod 14 have been resolved. 03:28 UTC | 19:28 PT We continue to investigate the ...
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Ram Claudio commented,
Hi Michael, Yes this is possible. Let's assume that I have 2 Chat departments, Dept A is online while B is offline. In the Pre-chat Form, if Dept. B is selected by the customer in the pre-chat form...
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Ram Claudio commented,
Hi Keith! This would only be possible if the status(online/offline) you will pull is from the chat dashboards account status and not from the Support panel as there is no API function for the "logg...
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Ram Claudio commented,
Hello Saranya,As I have validated multiple custom themes, this should already show up in your script.js template found at the bottom of the selection when you edit the Code of your custom theme. If...
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Ram Claudio commented,
Hi Kurt,You are correct regarding this behavior: "The Call for onShow is not called if you open the livechat Window via an API call (for example via $zopim.livechat.window.show())". To be able to c...
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Ram Claudio commented,
Hi Rovi,As I have been reading through your replies, it seems that you would like to use 4 Departments to create tickets using the Offline form? To follow this, would you have any more departments ...