Ram Claudio
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Total activity28
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Last activity
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Member since
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Activity overview
Latest activity by Ram Claudio-
Ram Claudio commented,
Hello there Raffaelo, to allow the widget to start with the ticket form or a selection of the ticket form as soon as it has been activated. Your widget settings should only have Contact form enabl...
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Ram Claudio commented,
Hello there Nicholas, unfortunately, I am 95% sure when content from articles is loaded into the widget only very basic HTML and inline CSS comes through and everything else is stripped. Only elem...
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Ram Claudio commented,
Hello there John, upon checking the code it seems the closing tag for the and has some spaces that can be removed. Can you try removing the spaces? Cheers!
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Ram Claudio commented,
Hi Rameeze, Unfortunately there is no feature in Zendesk that can achieve this. However you may want to look at third party apps from our marketplace that might be able to achieve this. One app I ...
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Ram Claudio created an article,
Service Incident - February 19th, 2021 - US Access Issues
SUMMARY On February 19th, 2021 between 03:10 UTC and 03:40 UTC, Zendesk agents and end-users with traffic routing through Chicago, IL, US region experienced connectivity issues to Zendesk Support,...
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Ram Claudio created an article,
Service Incident - September 24th, 2020 - Pod 15 and 25 - Email processing delays
SUMMARY 08:07 UTC | 01:07 PT Issues with Inbound email for POD 15 and 25 have now been fixed. If you continue to experience any problems, send us an email to support@zendesk.com 07:47 UTC | 00:47 ...
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Ram Claudio commented,
Hi Michael, Yes this is possible. Let's assume that I have 2 Chat departments, Dept A is online while B is offline. In the Pre-chat Form, if Dept. B is selected by the customer in the pre-chat form...
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Ram Claudio commented,
Hi Keith! This would only be possible if the status(online/offline) you will pull is from the chat dashboards account status and not from the Support panel as there is no API function for the "logg...
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Ram Claudio commented,
Hello Saranya,As I have validated multiple custom themes, this should already show up in your script.js template found at the bottom of the selection when you edit the Code of your custom theme. If...
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Ram Claudio commented,
Hi Rovi,As I have been reading through your replies, it seems that you would like to use 4 Departments to create tickets using the Offline form? To follow this, would you have any more departments ...