Ram Claudio

Total activity 20
Last activity November 12, 2019 08:19
Member since March 28, 2017 06:00

Following 0 users
Followed by 0 users
Votes 1
Subscriptions 11

Activity overview

Latest activity by Ram Claudio

Ram Claudio created an article, November 12, 2019 08:19
Service Incident - November 12th, 2019 - Pod 18 Performance Issues
1. Zendesk updates
2. Service notifications
Summary On November 12th, 2019 from 07:38 UTC to 08:32 AM UTC, our Support, Guide, Talk, Chat & Explore products were impacted by network connectivity issues and increased error rates in one of the...
- Ram Claudio
- Edited November 18, 2019 17:38
- 15 followers
- 1 comment
- 1 vote
Ram Claudio created an article, October 18, 2019 06:20
Service Incident - October 18th, 2019 - Sell Services Inaccessible
1. Zendesk updates
2. Service notifications
SUMMARY On October 18, 2019 from 05:15 UTC to 06:11 UTC Zendesk Sell customers were unable to load dashboards, leads, deals and contacts and the API was not working. 06:36 UTC | 23:36 PT We're hap...
- Ram Claudio
- Edited October 22, 2019 18:22
- 2 followers
- 1 comment
- -1 votes
Ram Claudio created an article, April 28, 2019 15:36
Service Incident - November 12th, 2018
1. Zendesk updates
2. Service notifications
SUMMARY 03:59 UTC | 19:59 PT We’re happy to report that the intermittent 502 Gateway Error issues affecting Guide on Pod 14 have been resolved. 03:28 UTC | 19:28 PT We continue to investigate the ...
- Ram Claudio
- Created April 28, 2019 15:36
- 4 followers
- 1 comment
- 0 votes
Ram Claudio commented, September 27, 2018 08:37
Hi Michael, Yes this is possible. Let's assume that I have 2 Chat departments, Dept A is online while B is offline. In the Pre-chat Form, if Dept. B is selected by the customer in the pre-chat form...
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- Ram Claudio
- Created September 27, 2018 08:37
- 0 votes
Ram Claudio commented, June 22, 2018 08:17
Hi Keith! This would only be possible if the status(online/offline) you will pull is from the chat dashboards account status and not from the Support panel as there is no API function for the "logg...
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- Ram Claudio
- Created June 22, 2018 08:17
- 0 votes
Ram Claudio commented, May 22, 2018 07:33
Hello Saranya,As I have validated multiple custom themes, this should already show up in your script.js template found at the bottom of the selection when you edit the Code of your custom theme. If...
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- Ram Claudio
- Created May 22, 2018 07:33
- 0 votes
Ram Claudio commented, April 04, 2018 09:47
Hi Kurt,You are correct regarding this behavior: "The Call for onShow is not called if you open the livechat Window via an API call (for example via $zopim.livechat.window.show())". To be able to c...
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- Ram Claudio
- Created April 04, 2018 09:47
- 0 votes
Ram Claudio commented, October 16, 2017 09:57
Hi Rovi,As I have been reading through your replies, it seems that you would like to use 4 Departments to create tickets using the Offline form? To follow this, would you have any more departments ...
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- Ram Claudio
- Created October 16, 2017 09:57
- 0 votes