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Chiaki Tuliao

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Latest activity by Chiaki Tuliao
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    Chiaki Tuliao created an article,

    Best practices for deleting groups

    As processes change, there may be instances where you will need to reassign agents, update groups according to business processes, or completely set up a new administration within your Zendesk. Thi...

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    Chiaki Tuliao commented,

    Hi Trang, Unfortunately, it wont be possible to send follow-up surveys to the same users that has answered the survey in the past 90 days. Once a user answered the survey, these users will then be ...

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    Chiaki Tuliao commented,

    Hi there Jill, Yes, you can actually change your hold music by going to Admin > Channels > Voice > Numbers tab > Edit > select a new greeting next from the drop-down menu in the Settings tab, as sh...

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    Chiaki Tuliao commented,

    Hi Daniel, Apologies for the late response, I had to clear this up with our Product team first. So, the tickets are rolled up hourly. However, please be aware of the date range you are selecting. A...