Recent searches
No recent searches

Nina Godfrey
Joined Jan 20, 2023
·
Last activity Mar 14, 2023
Following
0
Followers
0
Total activity
16
Votes
8
Subscriptions
4
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Nina Godfrey
Nina Godfrey commented,
How is this still not available? Tags are a default field of ZenDesk's own forms, and you're blocking its display in Views?
. Please advise when this will be implemented into views.
View comment · Posted Mar 14, 2023 · Nina Godfrey
0
Followers
1
Vote
0
Comments
Nina Godfrey commented,
Any update? This is an absolutely necessary setting.
Granting CSAT (viewing) access to certain groups only is a fairly easy and basic setting that's currently missing.
View comment · Posted Mar 09, 2023 · Nina Godfrey
0
Followers
0
Votes
0
Comments
Nina Godfrey commented,
This is highly limiting and impacting.
Light Agents need the ability to prompt a full agent to take action, but if they can't tag (@name) agents in Internal Notes no one will receive the action prompt to pick up the ticket.
Please note that ZenDesk is contradicting itself by saying "Light Agents can't do this because they would add the agent as CC, which is outside of their abilities". This whole thread is referring to Internal Notes! Internal Notes do not cause CCs.
The setting "adding the tagged agent as CC" can further be turned off in the Admin Center.
Please advise asap on when Internal Notes tagging for Light Agents will be reestablished.
View comment · Posted Mar 06, 2023 · Nina Godfrey
0
Followers
5
Votes
0
Comments
Nina Godfrey commented,
Hey there, any update on when this will finally be available?
View comment · Posted Jan 20, 2023 · Nina Godfrey
0
Followers
2
Votes
0
Comments