Andrews Dumith
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Last activity
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Activity overview
Latest activity by Andrews Dumith-
Andrews Dumith commented,
I have created a formula that calculates the "AgentRanking" or ranking of a support agent using various criteria related to Zendesk tickets. Below is a breakdown of the steps and calculations perfo...
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Andrews Dumith commented,
Pedro Rodrigues (opservator.com), yes if I try with a new report it's works. So, why? There is a metrics limits or something like that? Thank you in advance,
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Andrews Dumith commented,
Hello Pedro Rodrigues (opservator.com) Thanks for replying, I did it and it didn't work either, any other ideas?
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Andrews Dumith commented,
Greetings guys, Thank you very much for the space to share knowledge and help us understand how this platform works so helpful for us resource managers. I have been building a ticket database and ...
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Andrews Dumith commented,
Greetings guys, Thank you very much for the space to share knowledge and help us understand how this platform works so helpful for us resource managers. I have been building a ticket database and ...