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New York State Education Department

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Latest activity by New York State Education Department
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    New York State Education Department commented,

    Hi, Here is another related post about the "Searches" report. https://support.zendesk.com/hc/en-us/community/posts/360042151414-Ability-to-see-what-users-search-for-via-Guide-Widget-gone-for-new-ac...

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    New York State Education Department commented,

    Hi, The ability to see searches entered on a guide and in a widget in a report is necessary for account managers to improve the search results for articles. Seeing customer searches has helped me r...

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    New York State Education Department commented,

    Hi, I agree that the ability to see searches entered on a guide and in a widget in a report is necessary for account managers to improve the search results for articles. Seeing customer searches ha...

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    New York State Education Department created a post,

    Ignoring email signatures in triggers

    Hi,   Emails signatures continue to be an issue for ticket auto assignment with triggers. They have cause incorrect auto assignment of tickets for my office's Zendesk account for a few years now as...

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    New York State Education Department commented,

    I prefer a dark mode feature in my Zendesk account instead of having to use a third party extension which will require approving read access to all web browser data.

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    New York State Education Department commented,

    Hi, I want to request also that the Pathfinder app to be restored as a version 2 app. I need this app to help maintain my help center FAQs with the correct labels to create better search results an...

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    New York State Education Department created a post,

    Why is the password reset notification text not customizable like the other messages?

    Hi, The wording used in the password reset notification email message sent when someone clicks on the "Forgot my password" link on the login screen is creating confusion for our customers. My offic...

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    New York State Education Department commented,

    @Thomas   Thanks, but I do have that feature check. It is only being applied to the ticket form in the agent dashboard. It does not carry over to the web widget that uses the same ticket form. I ha...

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    New York State Education Department commented,

    How do you make the subject field in the web widget contact form a required field like the name field? I can only use the web widget JavaScript command contactForm: {subject: true} to display the s...

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    New York State Education Department commented,

    Hi, Are the steps describe in this article a good solution to remove access to tickets from agents temporarily?   I have agent accounts that I need to prevent from being able to access tickets for ...