Paul Lawrence
- Total activity 77
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Activity overview
Latest activity by Paul Lawrence-
Paul Lawrence commented,
Hi, Whenever I create a new agent account, the default group assignment is one of the first groups created. I would like to change what the default group is for the zendesk account that I am an adm...
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Paul Lawrence commented,
Hi, Sorry about not posting a status update sooner. I opened a support ticket to address the issue in the new Help Center format not allowing PDFs to be displayed as the article when the PDF is sto...
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Paul Lawrence commented,
@ioannis Sorry about not being clear on the Help Center version. I updated my previous post and I will post the results on the new help center theme.
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Paul Lawrence commented,
@ioannis Thanks! It worked fine on the older version of the Help Center with attached PDFs in an article that is viewable (not hidden). I need to test in the new version of the Help Center now.
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Paul Lawrence commented,
Hi, Zendesk is depricating the ability to upload PDF files as assets with the new Help Center templates. Has anyone had any success with displaying article PDF attachments in the same article for t...
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Paul Lawrence commented,
Is the new Routing feature an easier interface to design triggers or is it a replacement for triggers? In my zendesk account an agent can be in multiple content specific groups. I have triggers set...
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Paul Lawrence commented,
Hi, Can this please be added to the feature requests? It can be an exception to ignore the email signature for triggers so the correct trigger will "fire" on the main content within the e...
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Paul Lawrence commented,
Hi Zendesk Support, Any update on this feature request to ignore email signatures so triggers do not assign tickets incorrectly?
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Paul Lawrence commented,
@Michael Stone, Could please update this support article with the setup steps? I updated the lines indicated in your instructions and I am getting messages for deprecated methods at lines 33, 278...
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Paul Lawrence commented,
If an account is using multibrand. Can a web widget be created for each brand to control which help center knowledge base content is searched?