Paul Lawrence
- Total activity 80
- Last activity
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Activity overview
Latest activity by Paul Lawrence-
Paul Lawrence commented,
Hi, Whenever I create a new agent account, the default group assignment is one of the first groups created. I would like to change what the default group is for the zendesk account that I am an adm...
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Paul Lawrence commented,
+1 I have an accessibility issue with the login popup. Most screen readers cannot detect the login popup and I would like to customize it or use it as a standalone page in my Help Center.
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Paul Lawrence created a post,
Using the "Via Email" in trigger ticket assignments
Is there a way to use the "Via Email" displayed on a ticket? My use case is, other offices in my same building will forward emails to my office's zendesk account and the same other office...
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Paul Lawrence commented,
Hi, Sorry about not posting a status update sooner. I opened a support ticket to address the issue in the new Help Center format not allowing PDFs to be displayed as the article when the PDF is sto...
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Paul Lawrence commented,
@ioannis Sorry about not being clear on the Help Center version. I updated my previous post and I will post the results on the new help center theme.
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Paul Lawrence commented,
@ioannis Thanks! It worked fine on the older version of the Help Center with attached PDFs in an article that is viewable (not hidden). I need to test in the new version of the Help Center now.
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Paul Lawrence commented,
Hi, Zendesk is depricating the ability to upload PDF files as assets with the new Help Center templates. Has anyone had any success with displaying article PDF attachments in the same article for t...
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Paul Lawrence commented,
Is the new Routing feature an easier interface to design triggers or is it a replacement for triggers? In my zendesk account an agent can be in multiple content specific groups. I have triggers set...
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Paul Lawrence commented,
Hi, Can this please be added to the feature requests? It can be an exception to ignore the email signature for triggers so the correct trigger will "fire" on the main content within the e...
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Paul Lawrence commented,
Hi Zendesk Support, Any update on this feature request to ignore email signatures so triggers do not assign tickets incorrectly?