Paul Lawrence
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Total activity116
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Last activity
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Activity overview
Latest activity by Paul Lawrence-
Paul Lawrence commented,
Hi, Here is another related post about the "Searches" report. https://support.zendesk.com/hc/en-us/community/posts/360042151414-Ability-to-see-what-users-search-for-via-Guide-Widget-gone-for-new-ac...
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Paul Lawrence commented,
Hi, The ability to see searches entered on a guide and in a widget in a report is necessary for account managers to improve the search results for articles. Seeing customer searches has helped me r...
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Paul Lawrence commented,
Hi, I agree that the ability to see searches entered on a guide and in a widget in a report is necessary for account managers to improve the search results for articles. Seeing customer searches ha...
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Paul Lawrence created a post,
Ignoring email signatures in triggers
Hi, Emails signatures continue to be an issue for ticket auto assignment with triggers. They have cause incorrect auto assignment of tickets for my office's Zendesk account for a few years now as...
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Paul Lawrence commented,
I prefer a dark mode feature in my Zendesk account instead of having to use a third party extension which will require approving read access to all web browser data.
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Paul Lawrence commented,
Hi, I want to request also that the Pathfinder app to be restored as a version 2 app. I need this app to help maintain my help center FAQs with the correct labels to create better search results an...
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Paul Lawrence created a post,
Why is the password reset notification text not customizable like the other messages?
Hi, The wording used in the password reset notification email message sent when someone clicks on the "Forgot my password" link on the login screen is creating confusion for our customers. My offic...
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Paul Lawrence commented,
@Thomas Thanks, but I do have that feature check. It is only being applied to the ticket form in the agent dashboard. It does not carry over to the web widget that uses the same ticket form. I ha...
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Paul Lawrence commented,
How do you make the subject field in the web widget contact form a required field like the name field? I can only use the web widget JavaScript command contactForm: {subject: true} to display the s...
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Paul Lawrence commented,
Hi, Are the steps describe in this article a good solution to remove access to tickets from agents temporarily? I have agent accounts that I need to prevent from being able to access tickets for ...