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Wes Spooner

Joined Aug 26, 2024

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Last activity Jan 24, 2025

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Latest activity by Wes Spooner

Wes Spooner commented,

CommentWorking with articles in the knowledge base

Is there a way to create an article from a template, or to Copy/Clone an existing article? Ideally there would be a way to have the same starting content in every article, but with the ability to edit it uniquely to the article it's in - essentially Content Blocks won't work because when edited they're updated in every article using it, our use case would edit the block to be unique to each article.
 

View comment · Posted Jan 24, 2025 · Wes Spooner

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Wes Spooner commented,

CommentSlack integration

Is it possible to configure the Slack integration using a single Zendesk account with multiple brands to map to separate Slack Workspaces? When I try to use a different brand subdomain for connecting a Zendesk account, I get an error that the help center for that subdomain is disabled.

View comment · Posted Aug 26, 2024 · Wes Spooner

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