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Andrii Melnychuk
Joined Feb 20, 2023
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Last activity Jun 11, 2024
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Latest activity by Andrii Melnychuk
Andrii Melnychuk commented,
Jeremy Pinar this is exactly what it is about, but yes, administrating 6000+ forms would be a struggle.
View comment · Posted Jun 11, 2024 · Andrii Melnychuk
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Andrii Melnychuk commented,
Jeremy there is a workaround for that: https://github.com/a-melnychuk/Zendesk-Hide-Ticket-Forms-Based-On-Organisation/tree/patch-1
View comment · Posted Jun 07, 2024 · Andrii Melnychuk
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Andrii Melnychuk commented,
Jukka Hämäläinen this is how the homepage looks now, not the greatest but does the needed. Feel free to reach out if you need further details (or if you like to get the template of the Help Center that I've crafted).
View comment · Posted Apr 26, 2024 · Andrii Melnychuk
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Andrii Melnychuk commented,
Jukka Hämäläinen I've managed to “cut-off” all un-needed parts, in the end worked. Even though not the easiest and straightforward path.
View comment · Posted Apr 26, 2024 · Andrii Melnychuk
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Andrii Melnychuk commented,
Greg Katechis Could you please elaborate why such limitation exists at the first place? 🤔
As well as could you please propose a workaround for specific use case, in my company set up we do not require help centre with articles, all we need is just an ability for end users to see their requests. Is there any way (or alternative template) to have such simplified set up? Like setting requests list to be a home page?
Thank you.
View comment · Edited Feb 20, 2023 · Andrii Melnychuk
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Andrii Melnychuk commented,
Oh, will cross post my question here too, so what I'm trying to do is to tweak Copenhagen theme and have home page to reflect only list of the requests. But getting errors when copying container from requests_page.hbs to home_page.hbs:
11 errors
'request_list' does not exist
'filters' does not exist
'form' does not exist
'query' does not exist
not possible to access `requests` in `requests.length`
'query' does not exist
'requests' does not exist
'requests' does not exist
not possible to access `current_filter` in `current_filter.identifier`
not possible to access `current_filter` in `current_filter.identifier`
'requests' does not exist
Any hints how one can make that container to work on home page?
Thanks!
View comment · Posted Feb 20, 2023 · Andrii Melnychuk
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Andrii Melnychuk commented,
Hi there 👋
Noob question: I'm trying to achieve what Daniel Goldberg asked above, but getting errors when copying container from requests_page.hbs to home_page.hbs:
11 errors
'request_list' does not exist
'filters' does not exist
'form' does not exist
'query' does not exist
not possible to access `requests` in `requests.length`
'query' does not exist
'requests' does not exist
'requests' does not exist
not possible to access `current_filter` in `current_filter.identifier`
not possible to access `current_filter` in `current_filter.identifier`
'requests' does not exist
Any hints how one can make that container to work on home page?
Thanks!
View comment · Edited Feb 20, 2023 · Andrii Melnychuk
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