Erik Rutten
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Activity overview
Latest activity by Erik Rutten-
Erik Rutten commented,
Are the updates to search functionality available from the Knowledge Capture app?
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Erik Rutten commented,
That's great news Nicole!
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Erik Rutten commented,
Hi Sam, You can customize the widget's settings to allow contact options by appending a script after the snippet code. Users can then choose their channel, even when chat is available. I found th...
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Erik Rutten commented,
+1 We also have SLAs with targets set anywhere from 30-60 minutes. We'd need to notify key people if SLA is 15 min from breach. Do you have any updates for when we can expect to see this functional...