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Travis Fishbein

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Activity overview

Latest activity by Travis Fishbein
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    Travis Fishbein commented,

    @Yuri - There doesn't seem to be a way for me to physically *click* on the Notify button within the JIRA issue to push the comments to Zendesk. Is there something I'm missing here?

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    Travis Fishbein commented,

    Hey there! I'd like to ask for some clarity on a point above, under the Adding an External Support Address header: "It is not recommended that you use a distribution group email or an email alias a...

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    Travis Fishbein created a post,

    Change text colour in Ticket editor

    There is currently no method of allowing text colour changes in the agent-facing ticket editor. Is there a way we can include this in the rich text editor?

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    Travis Fishbein commented,

    Can you use this liquid markup method to target and change the {{footer}} placeholder in the email template as well? I'd like to change the default font of the agent-facing information that is gene...

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    Travis Fishbein commented,

    Hi Graeme, Regrettably personalized emails seem to be skipping over aliases altogether and just use profile names in our account. Are there any known issues with this feature?

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    Travis Fishbein commented,

    Hi Jessie, I've been looking into the Personalize Email Replies feature at https://support.zendesk.com/hc/en-us/articles/203663276-Enabling-personalized-email-replies, and have run into an issue qu...

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    Travis Fishbein commented,

    Hi there! I have some concerns about agent privacy with this feature. In the case of agents who would not like their last names released via email, can we have an option to choose between Zendesk u...