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Jake Mahon

Joined Apr 07, 2023

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Last activity Apr 25, 2023

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ACTIVITY OVERVIEW

Latest activity by Jake Mahon

Jake Mahon commented,

CommentBusiness rules

Hi - great article. We have triggers set up to set schedules for certain brands. However, we're having trouble testing because we can't see a way to determine what schedule a particular ticket has. How can you tell what schedule is applied to a ticket? 

View comment · Posted Apr 25, 2023 · Jake Mahon

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Jake Mahon commented,

Community comment Feedback - Help Center (Guide)

Hi Pulkit Pandey

I pasted that code below the other code you've offered us at the bottom of requests_page.hbs, but I still see "Organization requests" in our help center. Any idea what I'm doing wrong?

By the way, we've changed "cases" to "tickets".

View comment · Edited Apr 24, 2023 · Jake Mahon

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Jake Mahon commented,

Community comment Feedback - Help Center (Guide)

Hi Pulkit Pandey we actually have one more issue 😅

How can we change "Organization requests" to "Organization cases"?

Thanks in advance for any help you can offer 😃

View comment · Posted Apr 20, 2023 · Jake Mahon

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Jake Mahon commented,

Community comment Q&A - Objects, workspaces, and rules

Hi! I know this is an old thread, but we also have this use case. We really need a button in the Help Center that allows customers to escalate their tickets. Can this be done?

View comment · Posted Apr 19, 2023 · Jake Mahon

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Jake Mahon created a post,

Post Feedback - Help Center (Guide)

Hi there,

We are about to release our Zendesk help center, but we need to change the word "request" to "case" everywhere. How can we do this?

I tried all the scripts provided in https://support.zendesk.com/hc/en-us/community/posts/4409507233562-Customizing-My-Activities, but none of them worked. I notice the post is five years old, so perhaps that is why. 

Any help is appreciated. Thank you.

Posted Apr 07, 2023 · Jake Mahon

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Jake Mahon commented,

Community comment Feedback - Help Center (Guide)

Hi - I have a question about this sentence in the official comment:

In Content Blocks, we are planning to add visibility permissions to the blocks so that you'll be able to place them in the articles and decide which of the readers can see them when they open an article.

Is this feature still on the roadmap? If so, when is it planned for release?

View comment · Posted Apr 07, 2023 · Jake Mahon

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