Jake Mahon
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Last activity
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Activity overview
Latest activity by Jake Mahon-
Jake Mahon commented,
Hi - great article. We have triggers set up to set schedules for certain brands. However, we're having trouble testing because we can't see a way to determine what schedule a particular ticket has....
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Jake Mahon commented,
Hi Pulkit Pandey I pasted that code below the other code you've offered us at the bottom of requests_page.hbs, but I still see "Organization requests" in our help center. Any idea what I'm doing wr...
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Jake Mahon commented,
Hi Pulkit Pandey we actually have one more issue 😅 How can we change "Organization requests" to "Organization cases"? Thanks in advance for any help you can offer 😃
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Jake Mahon commented,
Hi! I know this is an old thread, but we also have this use case. We really need a button in the Help Center that allows customers to escalate their tickets. Can this be done?
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Jake Mahon created a post,
Change "request" to "case"
AnsweredHi there, We are about to release our Zendesk help center, but we need to change the word "request" to "case" everywhere. How can we do this? I tried all the scripts provided in https://support.zen...
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Jake Mahon commented,
Hi - I have a question about this sentence in the official comment: In Content Blocks, we are planning to add visibility permissions to the blocks so that you'll be able to place them in the artic...