Dennis Welz

When a user creates a ticket via a form

1) Will gather Topics be suggested?
Helpcenter Articles are suggested, but will Gather-Topics also be suggested? Can I activate it somewhere? Or is this simply not available? 

2) Can I somehow us e a button / Link or something equally useful to promote the Gather-Community when creating a Ticket with a form?

Thanks!

D. 

Heya!

Can I filter in Explore for Date when Satisfaction was given?
I can't work with "ticket updated" since those will differ in my scenario. 

Thanks!

D.

Heya Zendesk people!

I do have a workflow via /rules/triggers that is basically an autoresponder informing the customer we received the ticket - with some additional content. 

On Friday i want to change the Text in a way that also includes "please be aware you most likely will receive an answer Monday" to give correct expectations

I can't seem to find an option to filter for the day of the week in a trigger

Is there an option I do miss? Or is it simply not possible? 

Thanks! 

Thanks a lot Pedro!

Its great there is a way to do it.

Would be easier if they just had it as trigger such as there is a follow-up with a bad rating - but oh well. 

Thanks!

D. 

I am really sorry for my confusion Lou

A Ticket TAG would be something set to the ticket - not to the customer - won't it? How then would this prevent the customer from getting multiple mails - if it's ticket specific would it not only work for one specific ticket and if the same customer has 10 Tickets, 10 triggers / mails would appear? 

Hey Lou 

I suppose this need customer / organization tags to be activated? I just found about those. They are visible by the customer - correct? 

Can they also be removed by an automatization? That would basically make it very easy to also use a timeframe. 

Thanks a bunch for your time! 

D.

Hello oh wise folks! 

I am trying to implement a follow-up to lead customers who rate positive with comment in the satisfaction rating to Trustpilot. 

The logic I want is: Good rating with comment happens --> send mail to customer who gave the good rating 

But I only want to do this once per customer per X Time or once at all if nothing else is possible. Can i set a TAG to a customer who already got the mail and filter for said tag? 

I am new to setting Triggers in Zendesk - so thanks for any idea how it works!