Chris Brown

1. Community
2. Feedback - Help Center (Guide)
3. Track up/down votes by translation article

Following up on this, did the knowledge base dataset release come out, and does it track upvotes and downvotes over time? We had that capability in legacy reporting but that's being taken away, and...

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• Chris Brown
• Created January 13, 2023 16:20
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing Guide legacy reporting upgrade to Explore

Hi all, the legacy Knowledge base report had a Net Votes tab. Where can I access this in the new Explore dashboards? I would like to see total votes (both negative and positive, not an average) ove...

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• Chris Brown
• Created January 13, 2023 16:04
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore Metric Addition - Down Vote, Up Vote, Total Votes

Following up on this! Has the ability to track total # of votes over a time frame been implemented into Zendesk Explore? Not the average, the total number of thumbs up, and the total number of thum...

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• Chris Brown
• Created January 13, 2023 15:56
• 5 votes

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Analyzing your knowledge base activity with Explore

Hi ZD Team,  Could you please provide some clarity on how the User role of a visitor to your guide is determined? The one you can use as a filter at the top of the report. Specifically, how is 'Sta...

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• Chris Brown
• Edited December 12, 2022 17:17
• 0 votes