Hannah Lucid
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Total activity93
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Last activity
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Activity overview
Latest activity by Hannah Lucid-
Hannah Lucid created a post,
Feature Request: Favorites
Hi Zendeskers, My feature request is regarding a favorites ability for "commonly used" administrative function such as: Schedules, Groups, Fields, Forms, etc. This would allow Administrators to q...
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Hannah Lucid created a post,
Explore report for ticket handoffs
Hello Zendeskers, Is there a way to report on the number of "handovers" tickets have gone through? Example: A ticket is submitted and assigned to a tier 1 support agent, but then gets escalated...
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Hannah Lucid commented,
Yes! I second this.Having a preview window for placeholders and other codes (<img src= "URL">) would go a long way in ensuring the information presented is what Admins are looking for.
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Hannah Lucid commented,
If the ticket is assigned to an agent, the requester, if they have a registered account, can go into the ticket and mark it as Solved!
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Hannah Lucid created a post,
Feature Request: Bulk End-User Merge Functionality
I am curious on why a bulk functionality for deleting users exists but a bulk end-user merge function doesn’t exist (thought: with the option to unmerge users and adding functionality to recover us...
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Hannah Lucid commented,
Here is the Zendesk article around best practices when creating an IKB. Here is a Zendesk help center full of Guide resources for an IKB as well.
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Hannah Lucid created a post,
Feature Request: Require Sign In as a field condition
Is there a way to require a user to sign in based on a field value selected when submitting a request? We would like for our employees to have to sign in if they select "I am an employee" on a sp...
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Hannah Lucid commented,
Jahn Bronilla Thank you for your response but this is not what I am referencing. I know how to create conditional fields and know that you can have multiple fields populate based on specific values...
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Hannah Lucid created a post,
Feature Request: Multiple "When filling out this fields" Conditions
It would be beneficial to have the option to select multiple "When filling out this field" options. For example: When filling out this field "Topic 1" and value is "value 1" and filling out this ...
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Hannah Lucid commented,
Yes! That worked beautifully. Thank you Ifra Saqlain. You are truly a life saver.