Hannah Lucid
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Total activity197
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Last activity
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Following1 user
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Activity overview
Latest activity by Hannah Lucid-
Hannah Lucid commented,
Elaine, thank you for responding. Is there another way to create this report to achieve the desired results?
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Hannah Lucid commented,
Hi! Is there a way to only change the text color on a string of text in the descriptor? We want to highlight/draw the eye on specific items in only one of our forms' end-user descriptions but I'm h...
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Hannah Lucid created a post,
Explore Help: Multiple Time Filters for Date Comparison Variance Reporting
Hello,I was wondering if it was possible to have multiple time filters on a reporting dashboard. One would filter the reports in the current period, and one would be a variance comparison. Example:...
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Hannah Lucid commented,
Hi, Greg Katechis thank you so much for reaching out! We would like the webhook to add this metadata as an internal comment on the follow-up ticket upon creation. Is this possible?
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Hannah Lucid created a post,
Metadata Webhook for Follow-Up Ticket Assignee, Group, and Solved Date
Hi!Is it possible to create a webhook that can insert an internal comment on a follow-up ticket that includes the original tickets Assignee, Group, and the date it was solved?
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Hannah Lucid commented,
Hi Team, I noticed this as well last night. Upon checking the announcement, I saw a Zendesk Tech commenting on the post saying this was rolled back due to unforeseen issues. Kind of frustrating but...
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Hannah Lucid commented,
Hi Zendeskers!Is there a way to create a webhook that will insert the assignee, groups, and date solved from the original ticket the follow-up ticket is created from?
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Hannah Lucid created a post,
Group Reassignment Reporting - Inbound and Outbound - Help?
https://support.zendesk.com/hc/en-us/articles/4408845665946-Explore-recipe-Total-number-of-assignments I've used the article above in the past to create a chart that shows Group Reassignments. Th...
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Hannah Lucid commented,
Hi Heidi, Thank you for this information. Unfortunately, this isn't what I meant.Our support teams support our internal employees, however, there may be exceptions where our support teams deal wi...
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Hannah Lucid commented,
Hi! Is there a way to make this permissible by group?