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Terry Branoff
Joined Apr 01, 2024
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Last activity Jan 09, 2025
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Latest activity by Terry Branoff
Terry Branoff commented,
The root of the PDF issue is about screen size in the Explore report. To fix you need to blow it up much larger than you think in order for it to translate properly in PDF format. Also, we found that if we are building reports on a wide screen monitor this impacts the display on laptop monitors and PDF output so recommended that you test on a laptop width monitor and blow up your KPI or other single value reports and you'll find they are viewable in PDF format. ZD TS see 13194349 for how Jon Daniels and I figured this out.
View comment · Posted Jan 09, 2025 · Terry Branoff
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Terry Branoff commented,
An extension of this request is we are finding that if an Agent creates the ticket, first reply is calculated from first public reply AFTER the initial outbound comment to requester. Shouldn't First Reply = 0 since ticket originated by Agent and so public comment was sent at origination?
View comment · Posted Apr 12, 2024 · Terry Branoff
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