Vishaal Amin
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Total activity17
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Last activity
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Activity overview
Latest activity by Vishaal Amin-
Vishaal Amin commented,
Daniel Longwing Our issue is that when we receive an email response and you open the ticket it goes to that email response. However, the most up to date response is in the middle of the thread of...
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Vishaal Amin commented,
Was there any update here?
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Vishaal Amin commented,
Hi! I had a couple questions about Answer Bot. How do I set up my SLA for tickets forwarded from Answer Bot? I've added this to my SLA but the tickets coming in don't have the answer bot attache...
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Vishaal Amin commented,
Dwight Bussman Apologies, and completely understood. Will do that moving forward
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Vishaal Amin commented,
Dwight Bussman I agree that part is definitely still odd. To confirm, I don't have to do this "Repeat this step for the Contact, Lead and Opportunity pages." right? I now see Zendesk in all our Sal...
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Vishaal Amin commented,
Dwight Bussman I was able to add the Zendesk Ticket View through the edit page there, thank you!! Do I need to add visualforce as well or is that a separate application? I'm looking at step 5,6,7
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Vishaal Amin commented,
Dwight Bussman I asked my colleague who is also an admin and they too don't have what is listed in the screenshot. It's odd definitely. I'm able to get there via Object Manager, but there is no op...
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Vishaal Amin commented,
Hi Dwight Bussman I was recenly made a SF Admin on our side. My account is listed as a System Admin
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Vishaal Amin commented,
I'm not seeing the "edit page" view on my Salesforce for the adding lightning component
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Vishaal Amin commented,
How do my chats from knowledge base get created as tickets?