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Ana Baccaro

Joined May 16, 2023

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Last activity Nov 14, 2024

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Latest activity by Ana Baccaro

Ana Baccaro commented,

CommentTriggers and automations

How can I have the following subject line reach to route if it the last word starts with TA vs DC?  

 

Subject line received is:  LTL Central TA0012345 or it could be LTL Central DC0012345 

 

I need to route TA emails to another group, will the “contains the following string” read the entire line or partial? 

View comment · Posted Aug 15, 2024 · Ana Baccaro

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Ana Baccaro commented,

CommentTicket customization

Hello, 

We're using a macro that uses custom field (Date type) but we need the format to be set to MM/DD/YYY, how do we set that up? 

Thanks!

View comment · Posted May 16, 2023 · Ana Baccaro

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Ana Baccaro commented,

CommentTicket management

Hello, 

Is there a way to not have the requester of the ticket I close through merge be added as a CC to the new ticket?

Thank you

View comment · Posted May 16, 2023 · Ana Baccaro

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