Recent searches
No recent searches

Kelly Rave
Joined Nov 13, 2023
·
Last activity Dec 20, 2024
Following
0
Followers
0
Total activity
4
Votes
0
Subscriptions
2
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Kelly Rave
Kelly Rave commented,
Hi! Is there a way to apply business hours based on IVR selection for a single line? For example, on our main support line, IVR Selection 1 routes to Group A, and and IVR Selection 2 routes to Group B, and I would like to have separate phone schedules set based on the differing business hours of those two groups.
View comment · Posted Dec 20, 2024 · Kelly Rave
0
Followers
0
Votes
0
Comments
Kelly Rave commented,
We just migrated to Agent Workspace, but have not yet enabled Ominchannel Routing. Is there a way to set capacity rules for messaging only (the way we previously did in chat)?
View comment · Posted Nov 13, 2023 · Kelly Rave
0
Followers
0
Votes
0
Comments