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Kelly Rave

Joined Nov 13, 2023

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Last activity Dec 20, 2024

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Latest activity by Kelly Rave

Kelly Rave commented,

CommentManaging Talk

Hi! Is there a way to apply business hours based on IVR selection for a single line? For example,  on our main support line, IVR Selection 1 routes to Group A, and and IVR Selection 2 routes to Group B, and I would like to have separate phone schedules set based on the differing business hours of those two groups.

View comment · Posted Dec 20, 2024 · Kelly Rave

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Kelly Rave commented,

CommentRouting

We just migrated to Agent Workspace, but have not yet enabled Ominchannel Routing. Is there a way to set capacity rules for messaging only (the way we previously did in chat)?

View comment · Posted Nov 13, 2023 · Kelly Rave

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