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Jacob Punz

Joined Jul 11, 2024

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Last activity Jul 11, 2024

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ACTIVITY OVERVIEW

Latest activity by Jacob Punz

Jacob Punz commented,

CommentTeam members and groups

Hi Zendesk team!

 

We have a set of agents whose ticket permissions are set so that they can only view tickets within their groups (‘Ticket’s they can access' is ‘Within their groups’). Is there a way these agents can view the tickets they have submitted to other groups (tickets they are the Requester on) or are CC'd on from within Zendesk, without them having access to other tickets in other groups which they aren't involved on? E.g. If a team member from our data team submits a ticket to HR is there a way for them to view this ticket in Zendesk without having access to the other tickets in the HR queue? Right now this set of agents can still interact with tickets via email but have requested a way to interact with them from within Zendesk.

 

Cheers,

Jacob

View comment · Posted Jul 11, 2024 · Jacob Punz

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