Marwan Al Jeburi

1. Community
2. Zendesk APIs
3. Zendesk, Service Now integration

Cornerstone Automation Systems Inc, There are some great ways to integrate the two platforms. It would be very helpful if you could provide a high level description of your desired integration and ...

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• Marwan Al Jeburi
• Created March 07, 2023 22:18
• 0 votes

1. Community
2. Feedback - Platform: Apps & Integrations
3. Limitation of 200 tickets linked to a Jira issue.

Hi Naghash Baghdasaryan, As the previous comment also asked, it seems like a very unusual use case where you would have such a large number of sub-tasks in Jira. However this is possible on Jira it...

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• Marwan Al Jeburi
• Created March 07, 2023 22:05
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Real-world examples of Jira Integrations with Zendesk

Hi Chris Green, Let me start by answering your specific questions first: Once you create a Jira issue, do you close out the ZD ticket, do you use a custom status, etc? // This will depend on your...

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• Marwan Al Jeburi
• Edited March 03, 2023 10:07
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Using the JIRA integration to automatically assign a customer from the organisation of a linked ticket

Hi Finn Bazard Ferns, If I understand your question correctly you are looking for the reporter assignment here. However if you would like to have more control regarding who get assigned, set a defa...

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• Marwan Al Jeburi
• Created February 28, 2023 10:33
• 0 votes

1. Community
2. Feedback - Platform: Apps & Integrations
3. Hide internal notes from the comment type

Hi There, This is indeed not possible with the ZenDesk Jira integration solution. Allow me to propose a solution that does allows you to specify and configure what you would like to send to the oth...

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• Marwan Al Jeburi
• Created February 03, 2023 10:50
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Zendesk Comment Formatting In Custom Fields

Hi Marc Marc Marc Marc Marc, That is a bit challenging to tackle indeed. As both of the platforms use different markup to show the text locally. Allow me to propose an alternative solution that doe...

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• Marwan Al Jeburi
• Created February 03, 2023 10:34
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk Jira ticketing improvement

Hi Sok Khann, That is indeed a very inefficient way to get what you need to get done. Hopefully this feature will get added in the future.  As an alternative however there is a specialised integrat...

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• Marwan Al Jeburi
• Created February 03, 2023 10:25
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk Support for JIRA: Limit Zendesk Support to allowed projects only

Hi Mike Konstantin, The standard integration solution does not provide a whole lot of customisability indeed. If you are still looking for a better integration experience allow me to propose an alt...

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• Marwan Al Jeburi
• Created February 03, 2023 10:20
• 0 votes

1. Community
2. Feedback - Platform: Apps & Integrations
3. Do not show already closed Jira tasks in Zendesk integration

Hi Donatas Kardonas, It is fully understandable indeed to not want to see the closed/resolved issues/tickets however this is not possible by default. A great alternative that provides much more fle...

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• Marwan Al Jeburi
• Created February 03, 2023 10:13
• 0 votes

1. Community
2. Feedback - Platform: Apps & Integrations
3. Jira integration no longer working after 9/19/2022 Update

Hi Ethan Sasak, That is very unfortunate and can create a lot of overhead if you are relying on this functionality. Not sure if you already have this issue resolved and are able to continue working...

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• Marwan Al Jeburi
• Created February 02, 2023 21:48
• 0 votes