Marwan Al Jeburi

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Custom fields - Public reply - Jira

Hi Florian Grossmayer, Thank you for providing great insight to your desired integration. Unfortunately the described use case can't really be fully created using the Jira integration tool. If I ma...

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• Marwan Al Jeburi
• Created April 04, 2023 14:23
• 0 votes

1. Community
2. Developer - Zendesk APIs
3. Zendesk, Service Now integration

Cornerstone Automation Systems Inc, There are some great ways to integrate the two platforms. It would be very helpful if you could provide a high level description of your desired integration and ...

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• Marwan Al Jeburi
• Created March 07, 2023 22:18
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Real-world examples of Jira Integrations with Zendesk

Hi Chris Green, Let me start by answering your specific questions first: Once you create a Jira issue, do you close out the ZD ticket, do you use a custom status, etc? // This will depend on your...

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• Marwan Al Jeburi
• Edited March 03, 2023 10:07
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Using the JIRA integration to automatically assign a customer from the organisation of a linked ticket

Hi Finn Bazard Ferns, If I understand your question correctly you are looking for the reporter assignment here. However if you would like to have more control regarding who get assigned, set a defa...

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• Marwan Al Jeburi
• Created February 28, 2023 10:33
• 0 votes

1. Community
2. Feedback - Platform: Apps & Integrations
3. Hide internal notes from the comment type

Hi There, This is indeed not possible with the ZenDesk Jira integration solution. Allow me to propose a solution that does allows you to specify and configure what you would like to send to the oth...

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• Marwan Al Jeburi
• Created February 03, 2023 10:50
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Zendesk Comment Formatting In Custom Fields

Hi Marc Marc Marc Marc McAdam Marc, That is a bit challenging to tackle indeed. As both of the platforms use different markup to show the text locally. Allow me to propose an alternative solution t...

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• Marwan Al Jeburi
• Created February 03, 2023 10:34
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk Jira ticketing improvement

Hi Sok Khann, That is indeed a very inefficient way to get what you need to get done. Hopefully this feature will get added in the future.  As an alternative however there is a specialised integrat...

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• Marwan Al Jeburi
• Created February 03, 2023 10:25
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk Support for JIRA: Limit Zendesk Support to allowed projects only

Hi Konstantin, The standard integration solution does not provide a whole lot of customisability indeed. If you are still looking for a better integration experience allow me to propose an alternat...

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• Marwan Al Jeburi
• Created February 03, 2023 10:20
• 0 votes

1. Community
2. Feedback - Platform: Apps & Integrations
3. Do not show already closed Jira tasks in Zendesk integration

Hi Tech support, It is fully understandable indeed to not want to see the closed/resolved issues/tickets however this is not possible by default. A great alternative that provides much more flexibi...

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• Marwan Al Jeburi
• Created February 03, 2023 10:13
• 0 votes

1. Community
2. Feedback - Platform: Apps & Integrations
3. Jira integration no longer working after 9/19/2022 Update

Hi Ethan Sasak, That is very unfortunate and can create a lot of overhead if you are relying on this functionality. Not sure if you already have this issue resolved and are able to continue working...

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• Marwan Al Jeburi
• Created February 02, 2023 21:48
• 0 votes