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jack

Joined Jan 03, 2023

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Last activity Jan 03, 2023

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jack commented,

CommentMetrics, attributes, and filters

How is a "non-answered call" not an abandoned call? I can see non-answered in the context of an outbound call, but if someone is on hold waiting for an agent and hangs up or is disconnected, would that not be considered abandoned? 

View comment · Posted Jan 03, 2023 · jack

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