Avatar

Katerina Frid

  • Total activity
    6
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
    0
  • Subscriptions
    3

Activity overview

Latest activity by Katerina Frid
  • Avatar

    Katerina Frid commented,

    1. Agent guide
    2. Ticket basics
    3. Zendesk Support search reference

    Hello! Is it possible to search only though the initial messages in all tickets?

    • View comment
    • Katerina Frid
    • Created
    • 0 votes
  • Avatar

    Katerina Frid created a post,

    Is macros applied or not?

    1. Community
    2. Zendesk APIs

    Hello! I'm trying to use Zendesk API to process the comments of agents and I have a couple of questions. 1) Is there a way to find out if a comment is a macro or not? 2) After choosing a macro as a...

    • Katerina Frid
    • Created
    • 3 followers
    • 1 comment
    • 0 votes
  • Avatar

    Katerina Frid commented,

    1. Agent guide
    2. Ticket automation and collaboration
    3. Using macros to update tickets

    Hello! I'm trying to use Zendesk API to process the comments of agents and I have a couple of questions. 1) Is there a way to find out if a comment is a macro or not? 2) After choosing a macro as a...

    • View comment
    • Katerina Frid
    • Edited
    • 0 votes